Hardware Support

Quantum World Technologies Inc.; Bellevue (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Quantum World Technologies Inc. in Bellevue, WA seeks an experienced Technical Support Engineer to provide hands-on hardware troubleshooting and end-user IT support. You will diagnose desktop, laptop, and peripheral issues, install and configure hardware, and resolve OS/driver problems.

Strong customer service and ticketing experience required. You'll work with ServiceNow tickets, maintain asset records, and escalate complex issues to relevant teams to ensure quick resolutions in a corporate

Qualifications

• Experience troubleshooting desktop and laptop hardware.
• Experience supporting Windows 10/11.
• Familiar with printers, scanners, and peripherals.
• Basic networking knowledge (LAN, Wi-Fi, VPN).

Responsibilities

• Provide technical support to end users for desktop, laptop, and hardware-related issues.
• Diagnose and troubleshoot hardware failures, including desktops, laptops, monitors, keyboards, mice, and docking stations.
• Install, configure, upgrade, and maintain computer hardware and peripherals.
• Troubleshoot operating system, driver, and device connectivity issues.
• Support printer, scanner, and other peripheral installation and configuration.
• Perform hardware replacements, upgrades, and basic preventive maintenance.
• Troubleshoot Windows 10/11 and basic network connectivity issues.
• Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
• Maintain hardware inventory, asset records, and equipment assignment details.
• Escalate complex technical issues to the appropriate support teams.

Skills

Desktop hardware

Laptop hardware

Hardware installation

Printer/Scanner support

Networking basics

ServiceNow

Customer service

Tools

ServiceNow

Job description

We are looking for an experienced Technical Support Engineer with strong hands-on experience in computer hardware troubleshooting and end-user IT support. The ideal candidate should have excellent troubleshooting skills and the ability to diagnose and resolve hardware, desktop, laptop, and peripheral-related issues.

Key Responsibilities

• Provide technical support to end users for desktop, laptop, and hardware-related issues.
• Diagnose and troubleshoot hardware failures, including desktops, laptops, monitors, keyboards, mice, and docking stations.
• Install, configure, upgrade, and maintain computer hardware and peripherals.
• Troubleshoot operating system, driver, and device connectivity issues.
• Support printer, scanner, and other peripheral installation and configuration.
• Perform hardware replacements, upgrades, and basic preventive maintenance.
• Troubleshoot Windows 10/11 and basic network connectivity issues.
• Create, update, and resolve incidents and service requests using ticketing tools such as ServiceNow.
• Maintain hardware inventory, asset records, and equipment assignment details.
• Escalate complex technical issues to the appropriate support teams.

Required Skills

• Strong hands-on experience in desktop and laptop hardware troubleshooting.
• Good knowledge of computer components, hardware installation, and replacement.
• Experience supporting Windows 10/11 operating systems.
• Knowledge of printers, scanners, monitors, docking stations, and other peripherals.
• Basic understanding of networking, LAN, Wi-Fi, and VPN connectivity.
• Experience with ticketing tools such as ServiceNow or similar platforms.
• Strong communication, customer service, and problem-solving skills.

Preferred Qualifications

• 3+ years of experience in Hardware Support, Desktop Support, IT Support, or Service Desk roles.
• Experience supporting enterprise users in a corporate environment.
• Ability to independently diagnose and resolve common hardware and desktop issues.