Desktop Support Engineer

Staffing Spot, Inc.; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Staffing Spot, Inc. is seeking a hands-on IT Support Specialist to provide Level 1/2 assistance to users across phone, email, chat, and in person.

You will troubleshoot desktops, laptops, printers, scanners, and other peripherals while maintaining Windows OS configurations and security updates. You will manage user accounts via Active Directory, support Microsoft 365 apps, and log incidents in a ticketing system, escalating complex issues as needed.

Qualifications

• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, and networking.
• Experience with Microsoft 365.
• Hardware and peripheral troubleshooting skills.
• Familiarity with IT ticketing tools.
• Good communication and customer-service skills.
• Ability to troubleshoot issues independently and within SLA.

Responsibilities

• Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and applications.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, passwords, and access through Active Directory.
• Support Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
• Perform system upgrades, software installations, and security updates.
• Maintain IT asset and inventory records.
• Log, track, and resolve incidents through a ticketing system.
• Escalate complex issues to the appropriate infrastructure or application teams.
• Assist with onboarding and offboarding of employees.
• Follow IT security, backup, and company support procedures.

Skills

Windows 10/11

Active Directory

DNS & DHCP

Networking basics

Microsoft 365

Hardware & peripherals

Ticketing tools

Communication skills

SLA adherence

Job description

• Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and applications.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, passwords, and access through Active Directory.
• Support Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
• Perform system upgrades, software installations, and security updates.
• Maintain IT asset and inventory records.
• Log, track, and resolve incidents through a ticketing system.
• Escalate complex issues to the appropriate infrastructure or application teams.
• Assist with onboarding and offboarding of employees.
• Follow IT security, backup, and company support procedures.

Key Responsibilities

• Provide Level 1/Level 2 technical support to users via phone, email, chat, and in person.
• Troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
• Install, configure, and maintain Windows operating systems and applications.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Manage user accounts, passwords, and access through Active Directory.
• Support Microsoft 365 applications such as Outlook, Teams, Word, and Excel.
• Perform system upgrades, software installations, and security updates.
• Maintain IT asset and inventory records.
• Log, track, and resolve incidents through a ticketing system.
• Escalate complex issues to the appropriate infrastructure or application teams.
• Assist with onboarding and offboarding of employees.
• Follow IT security, backup, and company support procedures.

Required Skills

• Good knowledge of Windows 10/11 troubleshooting.
• Basic knowledge of Active Directory, DNS, DHCP, TCP/IP, and networking.
• Experience with Microsoft 365.
• Hardware and peripheral troubleshooting skills.
• Familiarity with IT ticketing tools.
• Good communication and customer-service skills.
• Ability to troubleshoot issues independently and within SLA.

Preferred Certifications

• CompTIA A+
• CompTIA Network+
• Microsoft certifications
• ITIL Foundation

Skills: microsoft,it,active directory,security,skills,ticketing