Hardware Store Lead & Customer Experience Champion

Top Card Ace Hardware; Fort Dodge (IA); On-site; USD 42,000 - 50,000; Full time

Job summary

Ace Hardware in Fort Dodge, IA seeks an Assistant Manager to oversee store operations and help achieve company goals. You will lead the team to deliver top-tier customer service, resolve issues, and maintain product knowledge and store presentation.

Responsibilities include open/close duties, coordinating with the Store Manager, ensuring price changes and signage, maintaining stock, and coaching sales associates and cashiers. Prior retail management experience is preferred.

Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Excellent communication skills and problem-solving ability.

Responsibilities

• Lead the team to provide top tier, helpful service and superior customer service and sales.
• Resolve customer complaints and difficult situations professionally.
• Proactively assist customers in solving problems.
• Provide a friendly, outgoing demeanor; work well with customers and associates.
• Ensure calls and pages are answered promptly, courteously and effectively.
• Possess excellent product knowledge and knowledge of store layout and product locations.
• Open and close the store.
• Work with Store Manager on all aspects of store operations.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor and outdoor merchandise areas.
• Ensure weekly price changes and label updates are completed timely and accurately.
• Maintain back stock levels.
• Assist with cycle counts and negative on-hand reports.
• Assist with merchandise resets and ensure signage is current.
• Assist in presenting a clean and orderly sales floor, including end caps and promotional merchandising.
• Assist in hiring, scheduling, reviewing, rewarding and coaching Sales Associates and Cashiers with Store Manager approval.

Skills

Retail management

Customer service

Communication skills

Problem-solving

Education

High School Diploma or GED

NHRA Advanced Course in Hardware Retailing

Job description

Ace Hardware in Fort Dodge, IA seeks an Assistant Manager to oversee store operations and help achieve company goals. You will lead the team to deliver top-tier customer service, resolve issues, and maintain product knowledge and store presentation.

Responsibilities include open/close duties, coordinating with the Store Manager, ensuring price changes and signage, maintaining stock, and coaching sales associates and cashiers. Prior retail management experience is preferred.