Hardware Store Leader: Customer-Centric Team Builder

Ace Hardware; Grand Rapids (MI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Employee discounts on product

Free store uniform

Job summary

Ace Hardware Corporation is seeking an outgoing, customer-focused Store Leader to join our Grand Rapids team. You will oversee the sales floor, supervise associates, and manage day-to-day tasks to deliver the highest level of customer service in a fast-paced environment.

Leaders delegate, train, and monitor progress while maintaining a welcoming store culture. Prior retail management experience is required; hardware knowledge is a plus and extensive training is provided.

Qualifications

• Retail management experience is required.
• Hardware experience is preferred but not required.

Responsibilities

• Create a positive, professional, and safe work environment.
• Provide personal, customized service to customers to surprise and delight with every interaction.
• Greet customers and thank them as they leave the store.
• Oversee and ensure cleanliness and organization of the sales floor, stockroom, and outdoor area.
• Assist with receiving, stocking, and merchandising.
• Ensure calls/pages are answered promptly and courteously.
• Demonstrate strong product knowledge and store layout awareness.
• Lead by example and be approachable to staff and customers.

Skills

Retail management experience

Customer service

Job description

Ace Hardware Corporation is seeking an outgoing, customer-focused Store Leader to join our Grand Rapids team. You will oversee the sales floor, supervise associates, and manage day-to-day tasks to deliver the highest level of customer service in a fast-paced environment.

Leaders delegate, train, and monitor progress while maintaining a welcoming store culture. Prior retail management experience is required; hardware knowledge is a plus and extensive training is provided.