Retail General Manager - Lead Store Sales & Service

Top Card Ace Hardware; Knoxville (IA); On-site; USD 60,000 - 85,000; Full time

Job summary

Top Card Corporation dba ACE Hardware in Knoxville, IA seeks a General Manager to oversee daily operations, staff, and financial performance, delivering a high-quality customer experience. You will recruit and train employees, manage inventory, drive sales, ensure store appearance, and uphold safety standards while fostering a culture of service and community engagement.

Excellent leadership and communication skills, ability to lift 25 pounds, and experience with inventory systems are required.

Qualifications

• 2+ years of retail management experience.
• Ability to lift 25 pounds, stand/walk for up to 8 hours, and manage physical inventory.
• Strong leadership and communication skills for staff development.
• Basic computer skills for inventory management systems.

Responsibilities

• Lead the team to provide top tier, helpful service and sales.
• Resolve customer complaints and difficult situations professionally.
• Achieve or exceed sales targets.
• Oversee stock levels, ordering, receiving, and price changes.
• Direct shipping, receiving and inventory flow for the store.
• Recruit, train, and supervise employees, including scheduling and reviews.
• Manage daily opening/closing procedures and store security.
• Ensure compliance with safety/health regulations and policies.
• Perform bookkeeping and payroll functions for store expenses.
• Participate in local community events and maintain a presentable store.

Skills

Leadership

Communication

Inventory management

People management

Tools

POS systems

Job description

Top Card Corporation dba ACE Hardware in Knoxville, IA seeks a General Manager to oversee daily operations, staff, and financial performance, delivering a high-quality customer experience. You will recruit and train employees, manage inventory, drive sales, ensure store appearance, and uphold safety standards while fostering a culture of service and community engagement.

Excellent leadership and communication skills, ability to lift 25 pounds, and experience with inventory systems are required.