Hardware Store Assistant Manager: Team Leader & Customer Focus

Central Center Hardware; Chillicothe (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Job summary

Central Center Hardware in Chillicothe, OH is seeking an Assistant Manager to help run daily store operations and lead a motivated sales team. You will provide outstanding customer service, train staff, and ensure company values are reflected in every interaction.

The role emphasizes expanding retail knowledge, improving processes, and delivering a positive shopping experience. Weekend availability and lifting up to 80 lbs are required; a strong work ethic and teamwork are essential.

Qualifications

• Experience in hardware/retail industry.
• Previous leadership or supervisory experience.
• Strong customer service and communication skills.
• Ability to supervise staff and lead teams.
• Familiarity with store operations and POS systems.

Responsibilities

• Provide excellent customer service by assisting customers, both in person and on the phone, answering their questions, helping them find merchandise, and suggesting add-on sales that will help them complete their project.
• Assist the store manager in opening and closing the store.
• Foster teamwork among the staff and encourage high standards of customer service.
• Assist in taking regular inventory of stock.
• Respond to customer complaints and resolve.
• Manage store operations and staff in the store manager’s absence.
• Ensure compliance with all store policies and safety standards.
• Assist in merchandising the store, including planograms and displays.
• Help maintain signage and promotional signage.
• Participate in ordering inventory and pricing.
• Train and monitor training of sales associates and cashiers.
• Help store staff with daily tasks as needed.
• Identify shoplifters and respond per policy.
• Attend and occasionally lead staff meetings.
• Suggest and initiate change to improve processes.

Skills

Retail management

Customer service

Team leadership

Communication

Store operations

Job description

Central Center Hardware in Chillicothe, OH is seeking an Assistant Manager to help run daily store operations and lead a motivated sales team. You will provide outstanding customer service, train staff, and ensure company values are reflected in every interaction.

The role emphasizes expanding retail knowledge, improving processes, and delivering a positive shopping experience. Weekend availability and lifting up to 80 lbs are required; a strong work ethic and teamwork are essential.