Hardware & Software Support Engineer — Stock Options

TrafficCast; Town of Middleton (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid vacations and holidays

Advancement opportunities

Job summary

TrafficCast, located in Madison, WI, is seeking a Support Engineer to assist with the installation and training of BlueTOAD products. The ideal candidate will work in a collaborative environment ensuring quality support and optimal performance of our products.

Applicants should have a minimum of 3 years in hardware/software support and a preferred Bachelor’s Degree in Computer Science or related field. Competitive compensation and benefits will be provided.

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Qualifications

• Minimum 3-years' experience in hardware and software support.
• Experience with networking technologies both hardware and software.
• Self-motivated with strong analytical skills.

Responsibilities

• Support, install, configure, and train customers on BlueTOAD products.
• Ensure the performance, quality, and responsiveness of products.
• Assist clients' IT departments and troubleshoot networking issues.

Skills

Hardware and software support

Troubleshooting skills

Networking technologies

Collaboration and communication

Agile development methodologies

Education

Bachelor’s Degree in Computer Science or related field

Tools

Git

GitHub

Jira

Job description

TrafficCast, located in Madison, WI, is seeking a Support Engineer to assist with the installation and training of BlueTOAD products. The ideal candidate will work in a collaborative environment ensuring quality support and optimal performance of our products.

Applicants should have a minimum of 3 years in hardware/software support and a preferred Bachelor’s Degree in Computer Science or related field. Competitive compensation and benefits will be provided.

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