Hardware and Software Support Engineer

TrafficCast; Town of Middleton (WI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and life insurance

Paid vacations and holidays

Advancement opportunities

Job summary

TrafficCast, located in Madison, WI, is seeking a Support Engineer to assist with the installation and training of BlueTOAD products. The ideal candidate will work in a collaborative environment ensuring quality support and optimal performance of our products.

Applicants should have a minimum of 3 years in hardware/software support and a preferred Bachelor’s Degree in Computer Science or related field. Competitive compensation and benefits will be provided.

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Qualifications

• Minimum 3-years' experience in hardware and software support.
• Experience with networking technologies both hardware and software.
• Self-motivated with strong analytical skills.

Responsibilities

• Support, install, configure, and train customers on BlueTOAD products.
• Ensure the performance, quality, and responsiveness of products.
• Assist clients' IT departments and troubleshoot networking issues.

Skills

Hardware and software support

Troubleshooting skills

Networking technologies

Collaboration and communication

Agile development methodologies

Education

Bachelor’s Degree in Computer Science or related field

Tools

Git

GitHub

Jira

Job description

Location: Madison, WI (LOCAL CANDIDATES ONLY)

Job Type: Full Time or Consultant to Full Time

Salary: $40k - $50k + Stock Options (depending on skillset)

Company Description

TrafficCast International, Inc. (http://www.trafficcast.com) is a leading company in digital traffic information and service provision.

Based in Madison, WI, with satellite offices in Chicago, Atlanta, Wilmington DE, Irvine CA, and Shanghai, China, TrafficCast provides innovative technology and sophisticated data modeling to provide real-time and predictive traffic information that enhances and enables high performing location based services and dynamic navigation services to TTWN, Sirius XM Satellite Radio, and TV stations. Now covering over 880,000 miles of roadway, Dynaflow™ provides real time and predictive road information derived from GPS tracking data, public sensors and reports of accidents, road works and weather. For the more granular data required by public agencies for planning and operations, TrafficCast developed BlueTOAD™, an advanced wireless device that directly computes travel times and vehicle behaviors from the detection of Bluetooth signals emanating from passing vehicles.

Job Description

Position

Job Description:

We are looking for a support engineer responsible for supporting, installing, configuring, and training of our BlueTOAD hardware and software products.

You will be working alongside a small team of other support engineers and developers working on different aspects of the infrastructure. A commitment to collaborative problem solving, good communication, and the creation of quality deliverables, and world-class customer support is essential.

Skills / Responsibilities

• Ensure the performance, quality, and responsiveness of products,
• Assist on-site technician with general support for BlueTOAD products via telephone, email or WebEx Meeting or On-Site.
• Help develop and maintain documentation in process and operational areas of the products
• Remotely assist BlueARGUSusers with support to general usage of BlueARGUSvia telephone, email, WebEx or On-Site.
  • Adding, editing and manipulating sensor pairs, devices and routes
  • Reporting functionality support
• Gather requirements around functionality and translate those requirements into elegant functional solutions.
• Configuration of Debian based SAS to interact with clients' email server, network time protocol server and proxy server.
  • Assist client with troubleshooting networking issues which may reside on their network.
  • Monitoring of these devices and services to ensure optimal up-time and reliability.
  • Working closely with clients' IT department while maintaining a relationship and open line of communication to ensure fast resolution of any future issues.
• Keep up to date on the latest industry trends in mobile technologies,
• Ability to work in a fast-paced, high-effort, dynamic work environment,
• Fast learner of new and emerging technologies.

Qualifications

• Minimum 3-years' experience in hardware and software support,
• Preferred Bachelor’s Degree in Computer Science or related field,
• Experience with networking technologies both hardware and software
• Familiarity with Git, GitHub, Jira, and Agile development methodologies,
• Familiarity with continuous integration,
• Self-motivated with the ability to focus on product delivery,
• Strong analytical, troubleshooting/problem solving skills,
• Well organized and ability to document processes.

Competitive compensation and benefits commensurate with experience. Benefits for full-time employees include participation in the Company’s retirement plan, bonus, medical, dental, life insurance, LTD/STD, paid vacations/sick day/holidays, and advancement opportunities.

TrafficCast International is an equal opportunity employer.