Hardware Services Technician (Field Service)

Flexible IT; Hauppauge (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Flexible IT on Long Island is hiring a Hardware Services Technician to join our hands-on IT team. You will travel to client sites, install and configure hardware and software, and support our clients to keep their technology running smoothly.

We value proactive problem solving, clear communication, and a customer-focused approach. The role requires visiting client sites as needed, and opportunities for growth within a collaborative MSP environment.

Qualifications

• Experience as an IT Support, IT Field Technician, or any IT-related field.
• High energy and curiosity.
• Customer service experience.
• Strong communication and documentation skills.
• Fundamental Windows and networking knowledge.
• Willingness to visit client sites.

Responsibilities

• Travel to client sites to identify and resolve issues
• Maintain and support client technology
• Perform hardware/software installation
• Provide advice and support to clients and teammates
• Provide technical consultation
• Image and repair computer systems

Skills

IT Support

Customer Service

Communication Skills

Troubleshooting

Willingness to travel

Tools

Windows OS

Networking basics

Job description

Who We Are

Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today.

Why Join Flexible IT?

At Flexible IT, you will work alongside a smart, capable team that values clear thinking, strong execution, and practical solutions. As a Hardware Services Technician, you will gain experience not just with technology, but with people—learning how to support clients in a way that is thoughtful, efficient, and impactful.

As a Hardware Services Technician, you will be working on a team responsible for supporting and maintaining the technology our clients use to run their businesses. We believe in giving people room to grow—technically and professionally. Whether you are improving your skill set, working directly with clients, or helping design better systems, the work you do here matters. The position requires you to visit our client’s sites as needed.

You will love this job:

• If you’re passionate about technology
• You love to learn
• You are looking for more challenging technical work
• You enjoy solving problems
• You like to help people

What you’ll do:

• Travel to the client sites to identify and resolve issues
• Help to maintain and support our client’s technology
• Perform hardware/software installation
• Provide advice and support to our clients and your teammates
• Provide technical consultation
• Image and repair computer systems

What you should have:

• Experience as an IT Support, IT Field Technician, or any IT-related field
• High energy and high level of curiosity
• Fix internship to internships or prior work experience
• Customer service experience
• Passion and capacity for learning
• Technology skills and an ability to quickly understand new technology
• Good communication skills
• A polite, friendly demeanor
• The ability to create basic documentation
• Fundamental Windows and networking technical knowledge
• A passion for helping others by sharing your knowledge of technology

Pay and perks:

Our company culture is relaxed but engaged. The foundation of our culture is built on autonomy, trust, mutual respect, and accountability. We provide challenging opportunities, competitive compensation, outstanding benefits, work-life balance, and industry-leading technology, all while working in an atmosphere that recognizes your efforts and encourages professional development.

Sound exciting? Apply today!