Hardware Field Technian

Netfor, Inc.; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Netfor, Inc. is seeking an IT support specialist to assist the Marathon Health Indianapolis location. The role involves imaging and shipping equipment, managing IT inventory, and providing in-person and remote desktop support for employees.

You will handle AV support, ticket management, and documentation while ensuring adherence to IT policies, HIPAA, and security guidelines. E-Verify participation and visa sponsorship restrictions apply.

Qualifications

• Associates or Bachelors degree in IT or related field, or equivalent experience.
• Imaging computers and supporting Windows/macOS environments.
• Experience with Active Directory and Microsoft 365.
• Basic networking and telephony skills preferred.

Responsibilities

• Image and ship laptops/desktops to teammates.
• Manage all IT inventory at the Indianapolis location, including auditing and shipping/receiving.

Skills

Time management

Prioritization

Independent work

Problem solving

Communication

Customer service

Documentation

Attention to detail

Inventory audits

Documentation ownership

Task prioritization

Education

Associate's or Bachelor's degree in IT or related field

Tools

Imaging computers

Windows support

macOS support

Active Directory

Microsoft 365

MDM (Mobile Device Management)

Networking basics

Telephony support

Job description

Essential Duties and Responsibilities

• Image and ship laptops/desktops to teammates.
• Manage all IT inventory at the Marathon Health Indianapolis location, including:
  • Maintaining appropriate inventory levels.
  • Auditing inventory for accuracy.
  • Shipping and receiving inventory.
  • Following up with users to ensure timely equipment return.
• Provide general in-person and remote desktop support, including user setups and troubleshooting.
• Provide audio-visual support for meeting rooms.
• Manage tickets to ensure timely resolution and appropriate escalation.
• Follow and maintain technical documentation related to the role.
• Deliver excellent customer service to in-office executives and remote employees.
• Adhere to security, HIPAA, and other IT policies.

Experience

• Associate's or Bachelor's degree in IT or a related field, or equivalent experience.

Knowledge, Skills, and Abilities

• Excellent time management and prioritization skills.
• Ability to work independently.
• Ability to problem-solve and troubleshoot issues with or without documentation, escalating appropriately.
• Excellent communication and customer service skills.
• Self-motivated, with the ability to learn new things independently in support of the role.
• Strong attention to detail.
• Ability to manage and audit in-office IT inventory and identify ordering needs.
• Ability to identify documentation needs and take ownership of creating documentation.
• Ability to prioritize tasks based on service desk and customer needs.

Computer Skills

• Experience imaging computers.
• Microsoft Windows and macOS support experience.
• General IT desktop support skills.
• Basic knowledge of Active Directory and Microsoft 365.
• Telephony support experience (preferred).
• Mobile device management (MDM) support experience (preferred).
• Basic networking experience (preferred).

Licenses and Certifications

• CompTIA A+ and/or Network+ (preferred).
• Microsoft desktop-related certifications (preferred).

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.