Hardware Field Technician

Netfor, Inc.; Indianapolis (IN); On-site; USD 25,000 - 28,000; Full time

Job summary

Netfor, Inc. in Indianapolis is seeking an IT inventory and desk-side support specialist. The role focuses on hardware provisioning, inventory control, and frontline IT support both in-person and remotely at the Indianapolis field office.

Strong attention to detail and customer service are essential. The position requires imaging laptops, maintaining stock, and handling tickets while adhering to security and organizational policies.

Qualifications

• Associate's Degree/Bachelor’s degree, or equivalent experience in IT or related field
• Strong attention to detail and problem-solving ability
• Excellent time management and communication skills
• Ability to work both independently and in a team environment
• Experience imaging computers and supporting Windows/MacOS environments

Responsibilities

• Imaging and reimaging laptops; maintain inventory levels
• Audit inventory for accuracy and manage shipping/receiving
• Provide in-person and remote IT support, including user setup and troubleshooting
• Offer audio visual support for meeting rooms
• Manage tickets to ensure timely resolution and escalation as needed
• Follow documentation practices and maintain IT process docs
• Support executives and remote staff with strong customer service
• Ensure compliance with security, HIPAA, and IT policies

Skills

Inventory management

IT support

Hardware provisioning

Customer service

Attention to detail

Time management

Documentation

Remote support

Security policy adherence

Education

Associate/Bachelor in IT

Tools

Active Directory

Microsoft 365

Windows & MacOS

Remote desktop

MDM

Networking basics

Imaging tools

Job description

Position Description

This position will be fully in office at our Indianapolis field office and it is a temporary position. This position will be responsible for hardware provisioning and IT inventory management at this location. Along with hardware responsibilities, this position will also help provide frontline IT support both in person and remotely. We need someone who is very detail oriented to ensure the accurateness of our IT inventory with the ability to own provisioning hardware, inventory, and requesting inventory replenishment as needed.

Pay Rate: $18.00 - $20.00 per hour

Essential Duties and Responsibilities

• Management of all IT inventory at Indianapolis field office including:
  • Imaging and reimaging laptops.
  • Maintaining appropriate inventory levels.
  • Auditing inventory for accurateness.
  • Shipping and receiving inventory.
  • Follow up with users to ensure timely equipment return.
• General in person and remote desktop support including support of user setups and troubleshooting.
• Audio visual support for meeting rooms.
• Management of tickets to ensure timely resolution and appropriate escalation.
• Ability to follow and maintain technical documentation relating to role.
• Excellent customer service skills in support of executives in office as well as remote employees.
• Adherence to security, HIPAA, and other IT policies.

Experience

• Associate's Degree/Bachelor’s degree, or equivalent experience in IT or related field

Knowledge, Skills and Abilities

• Excellent time management and prioritization skills.
• Ability to work independently.
• Ability to problem solve and troubleshoot issues with or without documentation, while appropriately escalating issues.
• Excellent communication and customer service skills.
• Self-motivating and having the capability to learn new things on your own in support of your work.
• Detail oriented.
• Ability to manage, audit, and identifying ordering needs for in office IT inventory.
• Ability to identify documentation needs and ownership of documentation creation.
• Ability to manage task prioritization based on service desk and customer needs.

Computer skills

• Experience imaging computers.
• Microsoft Windows and MacOS support experience.
• General IT desktop support skills.
• Basic knowledge of Active Directory and Microsoft 365.
• Telephony support experience a plus.
• MDM support experience a plus.
• Basic networking experience a plus.

Licenses/Certifications

• CompTIA A + and or Network + - Preferred.
• Any Microsoft desktop related certifications.

DISCLAIMER

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.

Netfor, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Netfor, Inc. participates in E-Verify.

Netfor, Inc. will not sponsor applicants for work visas.