Hardware Deployment Project Manager

OpenKrill; United States; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Gather AI in Pittsburgh, PA is seeking a Hardware Deployment Specialist to own the hardware readiness for customer deployments. You’ll manage build schedules, BOMs, and site prerequisites, and serve as the on-site liaison for installs and go-lives.

You will own tier-2 hardware escalations, the RMA process, and configuration control across programs, documenting workflows and coordinating with engineering and suppliers to turn field findings into action. This is a hands-on, ownership role.

Qualifications

• Owned hardware readiness for deployments end-to-end, including schedules, kits and handoffs.
• Managed BOMs, revisions, configurations and change control.
• Able to read assembly/part drawings and electrical schematics; hands-on troubleshooting.
• Handled field escalations from first report to resolution with clear communication.
• Detail-oriented, agile and adaptable to changing plans.

Responsibilities

• Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites.
• Be on site for installs and go-lives as the hardware liaison lead, then hand off cleanly to Field Ops.
• Own tier-2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
• Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers.
• Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
• Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control.
• Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
• Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action.
• Give Purchasing a clear demand plan and flag long‑lead and single‑source risks early.

Skills

Hardware readiness ownership

BOM management

Reading schematics

Field escalation handling

Documentation practices

Job description

About Gather AI

Are you ready to build the future of supply chain? At Gather AI, we’re not just creating software; we’re pioneering a new era of warehouse intelligence. We’ve developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining “on-time, in full” delivery. If you’re looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We’re leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.

About the Team

Gather AI’s Hardware team designs, builds and supports the hardware behind our platform: autonomous inventory drones and camera systems that mount on customers’ material handling equipment (MHE). The team includes hardware engineers and technicians who work out of the Pittsburgh HQ. Hardware designs and builds new product implementations, reviews and repairs RMAs, and performs detailed analysis of field failures while Field Ops runs day-to-day customer site support.

About the role

Our robots are already working in customer warehouses, and every new deployment depends on the right hardware arriving built, configured and ready. In this role, you’ll own the hardware side of that: deployment readiness, field hardware escalations and returns, and accurate documentation of deployment configurations and bill of materials (BOMs) across Hardware programs. This is an ownership role and much of the processes behind it are yours to build collaboratively with Hardware leadership.

What you’ll do

• Own hardware readiness for each customer deployment: build schedules, kit lists, parts status, shipping and site prerequisites.
• Be on site for installs and go‑lives as the hardware liaison lead, then hand off cleanly to Field Ops.
• Own tier‑2 hardware escalations: triage, route to the right technician or engineer, and close the loop.
• Own our RMA process: intake, disposition, failure analysis coordination and trend reporting back to engineering and suppliers.
• Own BOM accuracy and configuration management across programs, including revision control and serial/config traceability.
• Build and document the processes behind the work, including the readiness checklist, RMA workflow and configuration control.
• Plan development builds and test assets with engineering and the technicians, and turn field findings into engineering action.
• Coordinate development builds, test assets and technician schedules, and turn field findings into engineering action.
• Give Purchasing a clear demand plan and flag long‑lead and single‑source risks early.

What you bring

• You’ve owned hardware readiness for deployments, production launches or NPI builds end to end -, covering schedules, kits, parts and handoffs - and kept other teams moving toward the date without direct authority.
• You’ve owned the record of what hardware is built and implemented: BOMs and revisions, configurations and change control, or RMA processes. Ideally you’ve build one of these, not just owned it.a BOM or configuration record, an inventory system or an RMA process.
• You can read assembly and part drawings, electrical schematics, and understand critical to quality callouts. drawings and harness pinouts, and you're comfortable getting hands‑on to troubleshoot hardware.
• You can take a field escalation from first report to resolution and keep everyone informed along the way.
• You’re detail‑oriented, agile and adaptable and adapt quickly when plans change.

Nice to have

• Experience in warehouse, material handling or forklift environments.
• Robotics or autonomous‑vehicle deployment experience.
• Experience working with suppliers or contract manufacturers on ECOs or recurring defects.Experience coordinating with suppliers or contract manufacturers.
• Experience with Document Control, Good Documentation Practices, and Good Manufacturing Practices.

Location

Pittsburgh, PA (on site) or remote in the US. About one week a month on site in Pittsburgh; when a customer deployment is active, travel to that site takes priority. Eastern time zone is a plus.

How we hire

A recruiter conversation, a conversation with the hiring manager, a practical deployment-planning exercise, and a final round with the team. We'll tell you before each step whether AI tools are welcome.