Hardware & Data-Collection Technician

ADP; Livonia (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive benefits starting Day 1

Inclusive culture and DEI programs

Job summary

WorkForce Software, an ADP company, is seeking a Hardware Specialist to drive successful customer delivery, manage inventory and repairs of data-collection hardware such as time clocks, and collaborate across Sales, Support, Services and Development.

You’ll diagnose, troubleshoot, and repair hardware and software, coordinate testing, configure terminals, and maintain documentation and certifications while continuously improving product and system performance for our clients.

Qualifications

• Must demonstrate attention to detail and strong organizational skills.
• Excellent written and verbal communication across teams.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Technical aptitude and adaptability in a fast-paced environment.
• Willingness to learn new technologies and processes.

Responsibilities

• Diagnose, troubleshoot, repair, and support hardware and software used for workforce data collection, including customer testing, upgrades, deployments, and ongoing technical support.
• Manage hardware repair and replacement processes, including inventory tracking, shipping and receiving, purchase order creation, customer billing support, and inventory reconciliation within NetSuite.
• Configure Workforce Terminals and related system components, including screen layouts, workflows, data integrations, and customer-specific settings to meet business requirements.
• Test and validate customer hardware and badge functionality, document results, and identify, resolve, and communicate issues, risks, recommendations, and solution status to customers and leadership.
• Collaborate with customers, internal stakeholders, and management to improve product and system performance, reduce defects, and support successful implementations and operational excellence.
• Create and maintain technical documentation, procedures, requirements, and knowledge base content; develop basic formulas and SQL queries to support system functionality; and maintain required certifications through ongoing training and professional development.

Skills

Attention to detail

Communication

Analytical thinking

Problem solving

Willingness to learn

Tools

NetSuite

SQL

Microsoft Office

Job description

WorkForce Software, an ADP company, is seeking a Hardware Specialist to drive successful customer delivery, manage inventory and repairs of data-collection hardware such as time clocks, and collaborate across Sales, Support, Services and Development.

You’ll diagnose, troubleshoot, and repair hardware and software, coordinate testing, configure terminals, and maintain documentation and certifications while continuously improving product and system performance for our clients.