WorkForce Software, Hardware Specialist

ADP, Inc.; Livonia (MI); On-site; USD 45,000 - 65,000; Full time

Job summary

WorkForce Software, an ADP company, is seeking a Hardware Specialist to deliver hardware support, repairs, and deployment for data collection devices in our Livonia, MI office. You will work across Sales, Support, Services, and Development to ensure smooth operations and client satisfaction.

The role emphasizes hands-on problem solving, collaboration with cross-functional teams, and ongoing training to stay current with hardware technologies.

Qualifications

• Must be able to work full-time in the Livonia, MI office (Monday–Friday).
• Strong attention to detail and organizational skills.
• Effective written and verbal communication across teams.
• Proficiency with Microsoft Word, Excel, and productivity tools.
• Analytical problem-solving and ability to troubleshoot hardware issues.

Responsibilities

• Diagnose, troubleshoot, repair and support hardware and software for data collection devices.
• Manage hardware repair and replacement, inventory tracking, shipping/receiving, PO creation, billing support, and inventory reconciliation in NetSuite.
• Configure Workforce Terminals and related system components to meet business requirements.
• Test and validate customer hardware and badge functionality; document results and communicate status to customers and leadership.
• Collaborate with customers and internal teams to improve product performance and support successful implementations.
• Create and maintain technical documentation; develop basic SQL queries; maintain certifications through training.

Skills

Hardware troubleshooting

Customer service

Communication

Attention to detail

Analytical thinking

Technical aptitude

Education

College degree not required

Tools

Microsoft Word

Excel

Job description

WorkForce Software, an ADP company, is hiring a Hardware Specialist.

This is a full time in office position in Livonia, MI.

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress?
• Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities?
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a Hardware Specialist, you will be responsible for successful customer delivery, inventory, and repairs of WorkForce Software (WFS) data collection hardware devices, such as time clocks. The Hardware Specialist works across multiple departments involved in hardware deployment including Sales, Support, Services and Development teams. You’ll act as a team player on internal and client engagements. You will assist with the badge testing process as well as the support intake and hardware issue evaluation. Additionally, you may troubleshoot incidents and actively work to resolve them or elevate as appropriate. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Diagnose, troubleshoot, repair, and support hardware and software used for workforce data collection, including customer testing, upgrades, deployments, and ongoing technical support.
• Manage hardware repair and replacement processes, including inventory tracking, shipping and receiving, purchase order creation, customer billing support, and inventory reconciliation within NetSuite.
• Configure Workforce Terminals and related system components, including screen layouts, workflows, data integrations, and customer-specific settings to meet business requirements.
• Test and validate customer hardware and badge functionality, document results, and identify, resolve, and communicate issues, risks, recommendations, and solution status to customers and leadership.
• Collaborate with customers, internal stakeholders, and management to improve product and system performance, reduce defects, and support successful implementations and operational excellence.
• Create and maintain technical documentation, procedures, requirements, and knowledge base content; develop basic formulas and SQL queries to support system functionality; and maintain required certifications through ongoing training and professional development.

TO SUCCEED IN THIS ROLE: Required Qualifications

• Ability to work full time in our Livonia, MI office full time, Monday-Friday.
• Strong attention to detail, organizational skills, and the ability to exercise sound judgment while managing multiple priorities.
• Effective written and verbal communication skills with the ability to collaborate successfully across teams and work independently when needed.
• Proficiency with business applications, including Microsoft Word, Excel, and other workplace productivity tools.
• Strong analytical and problem-solving skills, including the ability to follow established procedures, analyze data, and troubleshoot hardware-related issues.
• Demonstrated technical aptitude, adaptability, and a commitment to learning new technologies, processes, and skills in a fast-paced environment.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL ALSO LOVE WORKING HERE BECAUSE YOU CAN:

• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.