Clerical Specialist Courts

Milwaukee County; Milwaukee (WI); Hybrid; USD 42,000 - 46,000; Full time

Job summary

Milwaukee County in Wisconsin is seeking a Clerical Specialist for Courts. The role involves non-standard senior clerical work, preparing statutorily required documents, CCAP case files, scheduling hearings, and assisting the public with procedures.

Requirements include a high school diploma or GED, residency in Wisconsin, and at least one year of clerical or secretarial experience, ideally in a court or legal setting; bilingual candidates encouraged.

Qualifications

• High School Diploma or GED required.
• Must be a current Wisconsin resident.
• At least 1 year clerical or secretarial experience, ideally in courts.
• Bilingual candidates encouraged.

Responsibilities

• Coordinate daily workflow of courts and verify calendars for hearings.
• Enter data into CCAP and file/efile documents.
• Assist with special projects and training new staff.
• Provide front-line customer support to the public.
• Perform additional duties as assigned.

Skills

Data entry

Customer service

Communication

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

CCAP

Document scanning

Job description

Clerical Specialist Courts

This Position Pays $20.45 per hour

Closing Date: October 14, 2026 or upon receipt of the first 50 application submissions received

Job Summary: Under general supervision, perform non-standard senior level specialized clerical work. including but not limited to; preparation of statutorily required documents, CCAP case files, case and document generation and processing, analysis of case and customer status, court record entries, scheduling of court hearings, advising user/customer of procedures, assist customers with procedural issues, creation and clearing of warrants, adding financial assessments and verify accuracy of data and initiate correction of errors. Collect mail and records from other departments, agencies, and offices. Maintain filing system and order offsite files. Respond and fulfill public records requests within statutory deadlines. Provide excellent and attentive customer service to the public.

Essential Duties and Responsibilities:

• Coordinate the daily workflow of courts which includes analyzing and verifying court calendars or records to ensure records are complete for hearings. Direct and assist members of the public and/ or attorneys. Evaluate court-related issues and provide information or initiate action.
• Complete data entry into CCAP. Accept for filing/e-filing documents that must be legally sufficient, which requires an analysis of the filing. Scan and upload documents into CCAP pursuant to Supreme Court Rules. Answer court telephone calls, process and distribute court mail.
• Assist the courts and/or administrators with special projects or reports, including training new staff and scanning various documents.
• Provide customer support and assistance to the public both in person and telephonically by providing information as requested or directing the public to the appropriate areas for further information or support.
• Other duties as assigned.

Minimum Education and Years of Experience Required:

• High School Diploma or GED equivalent
• Current Wisconsin resident
• At least one (1) year of Clerical or Secretarial work experience, ideally in the courts or related legal field.

Preferred:

• Candidates with bilingual proficiency are encouraged to apply to support clear communication and reduce language barriers for litigants and members of the public.

Required Skills and Abilities:

• Contact with employees or others primarily at a routine level involving basic information exchange.
• Contact with peers and others involving explanation of information (these contacts may be within or outside department or division) and the gathering of factual information. May include the communication of sensitive or confidential information.
• Contact across departments or divisions with employees involving persuasion of others, absent formal authority, to conform to a policy interpretation or recommended course of action.
• Frequent external contact to gather information, answer queries, or ask assistance.
• External contact involving a requirement to maintain a continuing external working relationship with individuals or organizations.
• External contact involving the initiation and maintenance of relationships that can have a significant effect on the success of the organization.
• Read, write and comprehend simple instructions, short correspondence and memos.
• Regularly make decisions of responsibility, involving evaluation of information. Decisions may require development or application of alternatives or precedents.

Working Conditions:

• Physical Demands: Standing, Sitting, Hearing, Talking, Visual, Typing, Manual Dexterity and Upper Extremity Repetitive Motion.
• Ability to Lift/Carry and Push/Pull up to 25 lbs.

Non-Physical Demands: Analysis/Reasoning, Communication/Interpretation, Reading, and Sustained Mental Activity (auditing, problem solving, grant writing, composing reports) and Writing.

Environmental Demands: Frequent Task Changes and High-Volume Public Contact.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION