Hardware CMDB Documentation & Processes Analyst

COOLSOFT; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

COOLSOFT in Milwaukee, WI seeks a Hardware CMDB Documentation & Processes Analyst to manage asset inventory, reconciliation, and CMDB accuracy. This contract role focuses on field verification, hardware lifecycle processes, and precise CMDB entries across Milwaukee County facilities. Start date 11/16/2026; end date 06/30/2027.

Onsite work required with residence in Wisconsin; no relocation offered. Interview via Teams; compensation DOE.

Qualifications

• Experience with IT asset management and CMDB tools preferred.
• Ability to perform physical hardware verification and data reconciliation.
• Strong documentation and process-improvement skills.

Responsibilities

• Hardware Discovery, Validation & Reconciliation: locate, inspect and validate IT hardware; reconcile CMDB records.
• Field Based Hardware Tracking & Placement: maintain real-time asset location and movement records across facilities.
• Device Lifecycle & Hands On Processing: support receiving, tagging, imaging, deployment prep, and retirement of hardware.

Skills

IT Asset Management

Hardware

CMDB

Documentation & Processes

Job description

Hardware CMDB Documentation & Processes Analyst

(Jobs in Milwaukee, WI)

Requirement id 159308

Job title Analyst

Job location in Milwaukee, WI

Skills required IT Asset Management, Hardware, CMDB, Documentation & Processes

Open Date 12-Oct-2026

Close Date

Job type Contract

Duration 7 Months

Compensation DOE

Status requirement ---

Job interview type ---

Job Description Analyst: IT Asset Management, Hardware, CMDB, Documentation & Processes

Start date: 11/16/2026

End Date : 06/30/2027

Submission deadline: 10/19/2026 4:00:00 PM

Client Info: Milwaukee County

Note:

*Interview Process: Teams invite will be sent.

*Onsite or Remote? Onsite. Could be at multiple locations. Must be a current Wisconsin resident. No relocation is allowed.

Description:

The Hardware Centric IT Asset Management contractor is a hands on operational role dedicated to ensuring Milwaukee County has a complete, accurate, and continuously validated inventory of all physical technology assets. This position focuses primarily on field verification, device tracking, hardware lifecycle processes, inventory processes and ensuring that what exists physically across County facilities is fully and precisely represented in Manage Engine Service Desk Plus (SDP) and the CMDB.

The contractor works closely with the Service Operations Manager and team, Business Analysts, Security team, and Infrastructure teams to maintain disciplined stewardship of desktops, laptops, tablets, printers, POS equipment, networking devices, specialized operational hardware, and other embedded digital systems.

Strategic intent:

This hardware centric position establishes the physical foundation for a mature, accurate, and automated IT Asset Management program. Through detailed fieldwork—tracking, validating, tagging, reconciling, and monitoring hardware across County facilities, the contractor strengthens the CMDB, reduces operational risk, improves troubleshooting efficiency, and supports cost optimized lifecycle decisions.

Ultimately, this role ensures that every physical technology asset in Milwaukee County is known, verified, properly maintained, and strategically managed.

Core Responsibilities

1. Hardware Discovery, Validation & Reconciliation

• Conduct physical walkthroughs across County offices, departments, and remote sites to locate, inspect, and validate IT hardware.
• Confirm asset tags, serial numbers, physical condition, hardware model, and specific device configurations.
• Reconcile differences between physical hardware and CMDB records; correct inaccuracies and update missing relationships.
• Inventory reconcilliation: Execute periodic (weekly/monthly) data reconcilliation processes to compare CMDB asset records against active network discovery, cloud management, and endpoint tools.
• Identify systemic flaws in automated discovery or manual data entry workflows and propose permanent fixes to prevent future inventory drift.
• Identify and document orphaned, misplaced, untagged, or non standard devices.
• Analyze mismatched data points – such as ghost assets, missing serial numbers, incorrect lifecycle statuses, and trace their root cause
• Work with IT and department personnel to assign financial charge code information to each asset.

1. Field Based Hardware Tracking & Placement Accuracy

• Maintain real time accuracy regarding where each device is physically located—desk, room, building, or operational zone.
• Work directly with site technicians, supervisors, and departmental contacts to confirm hardware placement changes and promote on-going asset management practices
• Monitor and document equipment movement during relocations, renovations, department moves, and lifecycle refresh activities.

1. Device Lifecycle & Hands On Processing

• Support the full lifecycle of physical IT hardware, including receiving, tagging, imaging assistance, prep for deployment, and retirement.
• Perform intake verification on new hardware shipments—matching POs, confirming specs, ensuring standard compliance.
• Capture warranty status, purchase dates, age, and condition within the asset system of record to support refresh and budgeting decisions.
• Coordinate secure packaging and
• Call502-379-4456 Ext 100for more details. Please provide Requirement id: 159308 while calling.

EOE Protected Veterans/Disability