Happy Camper Old Town - Restaurant Manager

Happy Camper; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Dining discounts

Job summary

Happy Hospitality is seeking a Restaurant Manager for our Happy Camper location in Chicago. You will oversee daily FOH operations, ensure guest satisfaction, and lead staff through hiring, training, and performance management.

Ideal candidates demonstrate entrepreneurial spirit, self-motivation, and strong communication, with experience in a fast-paced hospitality setting. Reports to General Manager, DOO, COO; salary is commensurate with experience.

Qualifications

• Strong supervisory and leadership skills.

Responsibilities

• Assist in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and handle complaints as they arise
• Cultivate positive company culture and grow regular clientele
• Communicate with HR and accounting regarding invoicing and payroll
• Double-check all orders that come in
• Maintain knowledge of the food menu and table numbers
• Process payments (cash or credit)
• Issue refunds and price adjustments
• Proficient in Toast POS and OpenTable
• Demonstrate strong communication and time management skills
• Focus on customer satisfaction
• Manage menus in-house and through delivery platforms (Doordash, UberEats, Grubhub)
• Oversee scheduling in HotSchedules; adjust schedules as needed
• Discipline and terminate employees in accordance with policy
• Perform daily health inspections and oversee food handling
• Conduct frequent quality control checks on food
• Ensure compliance with capacity and liquor regulations
• Manage liquor, beer, and wine inventory and coordinate with BOH for purchases
• Oversee swag inventory and communicate order needs with brand manager
• Perform daily checks of restaurant and equipment for health, safety, and hygiene standards
• Schedule routine maintenance and service on equipment; arrange repairs as needed
• Take ownership of tasks and drive them to completion

Skills

Leadership

Customer service

Time management

Organizational skills

Decision-making

Active listening

Communication

Staff development

Education

ServSafe Manager Certification

Allergen Certification

Bassett Certification

Tools

Toast POS

OpenTable

Job description

About Us

We are the restaurant group behind Happy Camper, Homeslice, and Paradise Park. Our restaurants feature art-inspired spaces, vibrant atmospheres, and a strong brand culture. We are seeking energetic individuals who are self-motivated and willing to take initiative to help grow our evolving brand.

Position Opening

Restaurant Manager – Happy Camper, Old Town, Chicago, IL

Address: 1209 N Wells Street, Chicago, IL 60610

Job Summary

The Front of House (FOH) manager will oversee daily restaurant operations and take on additional duties as assigned. Typical hours range from 9:00 am to 4:00 am, Monday through Sunday, with additional hours as needed.

The ideal candidate has an entrepreneurial spirit, is a self-starter, and can contribute to the growth and success of the company. The role offers leadership responsibility in a fast-paced hospitality environment and opportunities for growth and development within a mission-driven organization.

Responsibilities

• Assist in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and handle complaints as they arise
• Cultivate positive company culture and grow regular clientele
• Communicate with HR and accounting regarding invoicing and payroll
• Double-check all orders that come in
• Maintain knowledge of the food menu and table numbers
• Process payments (cash or credit)
• Issue refunds and price adjustments
• Proficient in Toast POS and OpenTable
• Demonstrate strong communication and time management skills
• Focus on customer satisfaction
• Manage menus in-house and through delivery platforms (Doordash, UberEats, Grubhub)
• Oversee scheduling in HotSchedules; adjust schedules as needed
• Discipline and terminate employees in accordance with policy
• Perform daily health inspections and oversee food handling
• Conduct frequent quality control checks on food
• Ensure compliance with capacity and liquor regulations
• Manage liquor, beer, and wine inventory and coordinate with BOH for purchases
• Oversee swag inventory and communicate order needs with brand manager
• Perform daily checks of restaurant and equipment for health, safety, and hygiene standards
• Schedule routine maintenance and service on equipment; arrange repairs as needed
• Take ownership of tasks and drive them to completion

Physical Functions

• Ability to communicate clearly with customers and staff in person and over the phone
• Regular use of the telephone for communication
• Ability to stand and be mobile for extended periods (up to 10 hours or as needed)
• Work in a high-noise environment with music and guest traffic
• Ability to tolerate allergens (peanuts, eggs, dairy, gluten, soy, seafood, shellfish)

Qualifications/Requirements

• Strong supervisory and leadership skills
• Excellent interpersonal and customer service skills
• Excellent time management and organizational abilities
• Decision-making and problem-solving capabilities
• Receptive to feedback and constructive criticism
• Professional communication and active listening
• Ability to provide top-notch customer service in a fast-paced environment
• Ability to stand for extended periods
• Ability to safely lift and maneuver trays of food
• Willingness to follow instructions and ask questions when clarification is needed

Certifications

• ServSafe Manager Certification
• Basset Certification
• Allergen Certification

Compensation Details

Compensation: $65,000 to $75,000 annual salary. Eligible for bonus based on performance and sales metrics.

Benefits

Health, dental, and vision insurance; paid time off; dining discounts.

Employment Requirements

Employment is contingent upon successful completion of a background check in accordance with applicable laws. Additional pre-employment requirements may apply.

Department and Reporting

Department: Front of House

Reports to: General Manager, DOO, COO

Status: Salary; FLSA Exempt

Location: Chicago

Equal Opportunity

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to foster an inclusive culture.

Eligibility

Must be eligible to legally work in the United States.