Happy Camper Old Town - Restaurant Manager

Happycamperchicago; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

Happy Camper in Chicago seeks a Front of House Manager to oversee daily restaurant operations, with hours from 9:00 am to 4:00 am (Mon–Sun) and additional hours as needed. The candidate should have an entrepreneurial spirit, be a self-starter, and contribute to the growth and success of the company.

A successful candidate will take on a key leadership role in a fast‑paced hospitality company, with opportunities for growth and a performance‑based bonus.

Qualifications

• Strong supervisory and leadership skills.
• Excellent interpersonal and customer service focus.
• Excellent time management and organizational skills.
• Decision making and problem-solving abilities.
• Able to stand for extended periods and lift trays as needed.

Responsibilities

• Assist in hiring and training staff.
• Ensure guest satisfaction and resolve conflicts and complaints as they arise.
• Contribute to the positive company culture and cultivate regulars.
• Communicate with HR and accounting regarding invoicing and payroll.
• Double check all orders that come in.
• Proficiency in Toast POS and OpenTable.
• Manage menus in house and through delivery; oversee deliveries (DoorDash/UberEats/Grubhub).
• Oversee HotSchedules scheduling and adjust staff coverage as needed.
• Handle discipline and terminations per restaurant policy.
• Perform daily health inspections and ensure food safety standards.
• Monitor liquor, beer and wine inventory; coordinate with BOH for purchases.

Skills

Supervisory skills

Customer service

Time management

Communication

Problem solving

Team leadership

Job description

About Us

We are the marinara‑muddled minds behind Happy Camper, Homeslice, and Paradise Park. Our restaurants are wall to wall with lights, murals, and vignettes for the perfect gram. We are known for our art inspired spaces, delicious food and great vibes. Our brand is glued together by our company culture. Currently, we are looking for other folks who are enthusiastic about being part of our team and growing our ever‑evolving brand. Many of our employees have been with the company from the first installment of the brand. Our careers feel like a life purpose for many of us and a common thread is that we pay a distinct amount of attention to detail in creating this atmosphere. The ideal candidate wants to really enjoy their work environment and the people they work with. With a restaurant group expanding as rapidly as we have, we need someone who is self‑motivated, and willing to take initiative.

Location

Happy Camper – Old Town – Happy Hospitality
1209 N Wells Street
Chicago, IL 60610

Job Summary

The FOH manager will oversee and manage the daily operations of the restaurant, as well as take on additional duties as assigned. This role requires varying hours ranging between 9:00 am – 4:00 am (Monday – Sunday) and additional hours as needed. Our ideal candidate has an entrepreneurial spirit, is a self‑starter, and wants to work in an environment where they can contribute to the growth and success of the company. A successful candidate will take on a key leadership role in a dynamic and fast‑paced hospitality company, fast‑tracking their growth and development in an organization with a mission that has real positive social impact, alongside aggressive business goals.

Responsibilities

• Assists in hiring and training staff
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Double check all orders that come in
• Knowledge of the food menu and table numbers
• Collect payments whether in cash or credit
• Issue refunds, and price adjustments
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Customer satisfaction‑oriented
• Manage menus in house and through delivery (i.e., DoorDash, UberEats and Grubhub); Customer satisfaction‑oriented
• Manages and oversees HotSchedules scheduling, adjusts schedules on the fly when needed
• Handles disciplining and terminating employees in accordance with restaurant policy
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Manages swag inventory and communicates order needs with brand manager
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards
• Schedules routine maintenance and service on equipment, calls in repairs as needed
• Takes ownership on tasks and sees them through from start to finish

Physical Functions

• Ability to communicate orally with customers, management, and other co‑workers, both individually and in front of a group is crucial
• Regular use of the telephone for communication is essential
• Must be able to exert well‑paced and frequent mobility for periods of up to 10 hours or as needed
• High levels of noise from music, customer and employee traffic
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish

Qualifications / Requirements

• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem‑solving skills; able to identify and analyze problems and offer solutions
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Ability to provide top‑notch customer service in a fast‑paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications

• ServSafe Manager Certification
• Basset Certification
• Allergen Certification

Compensation Details

Annual Salary: $65,000 to $75,000
Eligible for Bonus based on Performance and Sales Metrics

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off
• Dining Discounts

Employment Requirements

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws. Additional pre‑employment requirements may apply based on the position.

Additional Information

Department: Front of House
Reports to: General Manager, DO, COO
Status: Salary
FLSA Code: Exempt
Location: Chicago

Equal Employment Opportunity

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity. Must be eligible to legally work in the United States.