Happy Camper Wrigley - General Manager

Happy Camper; Chicago (IL); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Dining Discounts

Job summary

Happy Camper in Chicago, IL is seeking a General Manager to lead daily FOH & BOH operations of a busy restaurant. You will drive sales, manage costs, and deliver an exceptional guest experience while building a high-performing team.

The ideal candidate has 4+ years in high-volume restaurant management, strong leadership, and the ability to recruit, train and develop staff. This role reports to the DO and COO and offers a salary of $90,000–$105,000 plus a performance-based bonus.

Qualifications

• At least 4 years of full-service management experience in a high-volume restaurant.
• Proven track record of delivering results.
• Demonstrated leadership to build strong teams and achieve business goals.
• Excellent interpersonal, time management and organizational skills.
• Strong supervisory and problem-solving abilities.
• Able to communicate effectively and provide top-notch customer service.
• Able to stand for extended periods and lift trays as needed.
• Willing to follow instructions and ask questions when needed.

Responsibilities

• Meet restaurant operational standards by implementing productivity, quality, and customer-service standards
• Resolving problems in a timely and professional manner
• Assists in hiring and training staff. Effectively communicate developmental feedback to all employees
• Adhere to and enforce policies and procedures
• Handles disciplining and terminating employees in accordance with restaurant policy
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Support restaurant goals in all areas of operations to achieve desired volume growth and profitability.
• Control costs by monitoring labor, expenses and minimizing waste
• Supervise smooth and efficient daily shifts
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Manage menus in house and through third party delivery apps
• Schedules routine maintenance and service on equipment
• Takes ownership on tasks and sees them through from start to finish.

Skills

Leadership

Team building

Customer service

Decision making

Communication

Education

ServSafe Manager Certification

Bassett Certification

Allergen Certification

Tools

Toast POS

OpenTable

Job description

Happy Camper - Wrigleyville - Happy Hospitality

3458 N Clark Street

Chicago, IL 60657

Position Opening: General Manager

Job Summary

The General Manager will oversee and manage the daily operations for FOH & BOH of the restaurant, as well as take on additional duties as assigned. The General Manager will be responsible for driving sales, managing costs, delivering an exceptional guest experience, and creating a high performance, team oriented workplace culture. This role has varying hours required ranging between 9:00am - 4:00am (Monday - Sunday). Additional hours as needed.

Our ideal candidate is someone who has at least 4 years of experience in a high volume restaurant that has an entrepreneurial spirit, is a self-starter, and wants to work in an environment where they can contribute to the growth and success of the company. They should also have creative ideas to drive sales and repeat business, and the capability to recruit, train, discipline and develop team members.

A successful candidate will take on a key leadership role in a dynamic and fast-paced hospitality company. The role provides an opportunity to fast track your growth and development in an organization with a mission that has real positive social impact, in addition to aggressive business goals. This place is packed with energy, creativity, and outbursts of hilarity. We also settle in and get a lot done in an open and collaborative, but focused environment.

Responsibilities

• Meet restaurant operational standards by implementing productivity, quality, and customer-service standards
• Resolving problems in a timely and professional manner
• Assists in hiring and training staff. Effectively communicate developmental feedback to all employees
• Adhere to and enforce policies and procedures
• Handles disciplining and terminating employees in accordance with restaurant policy
• Ensure guest satisfaction, resolve conflicts and complaints as they arise
• Contribute to the positive company culture and continue to cultivate regulars
• Communicate with HR and accounting regarding invoicing and payroll
• Support restaurant goals in all areas of operations to achieve desired volume growth and profitability.
• Control costs by monitoring labor, expenses and minimizing waste
• Supervise smooth and efficient daily shifts
• Proficiency in Toast POS and OpenTable
• Strong communication and time management skills
• Manage menus in house and through third party delivery apps (i.e., Doordash, UberEats and Grubhub)
• Manages and oversees scheduling in HotSchedules
• Performs daily health inspections and oversees food handling
• Frequent quality control checks on food
• Ensure compliance in accordance with capacity and liquor regulations
• Manages liquor, beer and wine inventory and works with BOH for purchases of food and supplies
• Conducts daily checks of restaurant and equipment to ensure compliance with health, safety, food handling and hygiene standards.
• Schedules routine maintenance and service on equipment, calls in repairs as needed.
• Takes ownership on tasks and sees them through from start to finish.

Physical Functions

• Ability to communicate orally with customers, management, and other co-workers, both individually and in front of a group is crucial.
• Regular use of the telephone for communication is essential.
• Must be able to exert well-paced and frequent mobility for periods of up to 10 hours or as needed.
• High levels of noise from music, customer and employee traffic.
• Must be able to tolerate potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.

Qualifications/Requirements

• At least 4 years of full-service management experience in a high volume restaurant required
• Proven track record of delivering results
• Demonstrated leadership capability to build strong teams and achieve business goals.
• Strong supervisory and leadership skills
• Excellent interpersonal skills with a focus on customer service
• Excellent time management and organizational skills
• Decision making and problem-solving skills; able to identify and analyze problems and offer solutions.
• Responds well to feedback and constructive criticism
• Able to professionally communicate information to others and actively listens
• Ability to provide top notch customer service in a fast-paced environment
• Able to stand for extended periods of time
• Able to safely lift and easily maneuver trays of food when necessary
• Willing to follow instructions and ask questions for clarification if needed

Certifications

• ServSafe Manager Certification
• Basset Certification
• Allergen Certification

Compensation Details

Compensation: $90,000 to $105,000 Annual Salary

Eligible for Bonus based on Performance and Sales Metrics

Benefits

Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Dining Discounts

Employment Requirements

Employment is contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Additional pre-employment requirements may apply based on the position.

Department: Front of House

Reports to: DO, COO

Status: Salary

FLSA Code: Exempt

Location: Chicago

Happy Hospitality is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States.