Hands-On Service Operations Manager

Crane 1 Services; Charlotte (NC); On-site; USD 70,000 - 85,000; Full time

Job summary

Crane 1 Services in Charlotte, NC is seeking a Service Manager to lead the operation's success, keep customers informed of schedules, respond to inquiries, and help resolve issues. This hands-on leadership role requires prioritization across a wide range of activities in a fast-paced, growth-oriented environment.

You will build and guide a high-performing, customer-focused team, manage branch transactions (AP, AR, invoicing, cost control), coordinate service delivery, scheduling, safety, and

Qualifications

• 5+ years in mechanical/electrical technical roles
• Experience in construction management or accounting preferred

Responsibilities

• Lead branch operations and ensure customer is informed of scheduled appointments
• Assemble and lead a high-performing, customer-focused team
• Review invoicing details and manage AP, AR, job cost, and overhead
• Coordinate service delivery, scheduling, and subcontracted services
• Ensure safety policy adherence and drive continuous improvement

Skills

Microsoft Office

Interpersonal skills

Communication

Attention to detail

Mechanical knowledge

Electrical knowledge

Safety procedures

Job description

Crane 1 Services in Charlotte, NC is seeking a Service Manager to lead the operation's success, keep customers informed of schedules, respond to inquiries, and help resolve issues. This hands-on leadership role requires prioritization across a wide range of activities in a fast-paced, growth-oriented environment.

You will build and guide a high-performing, customer-focused team, manage branch transactions (AP, AR, invoicing, cost control), coordinate service delivery, scheduling, safety, and