Crane Service Operations Manager

Mazzella; Baltimore (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) match

Paid time off

Life insurance

Disability insurance

Teledoc

Tuition reimbursement

Job summary

At Mazzella, we are seeking a Service Manager to oversee our service branch and drive efficiency, productivity, and cost control. You will manage schedules, develop crane service budgets, and grow the crane inspection contract base while maintaining high safety standards.

You will supervise the service team, review quotes, support sales initiatives, provide training, and ensure OSHA compliance. This role offers competitive salary, benefits, and opportunities for professional development.

Qualifications

• 4 years experience in administrative, customer service or technical environment.
• Expert knowledge of the crane service industry.
• Strong time-management skills.
• Exceptional decision-making skills.
• Effective strategic management skills.
• Exceptional communication skills.
• Ability to plan and delegate.
• Ability to devise strategic planning.
• Must successfully complete a criminal background check, physical, drug screen, and E-verify.

Responsibilities

• Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs.
• Develop and implement the crane service budgets.
• Proactively grow service location’s crane inspection contract base as well as the repairs and upgrades that are the result of inspections done.
• Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum.
• Determine staffing requirements based primarily on the labor utilization rate.
• Supervise all department personnel.
• Assist with the follow up on active service and inspection repair quotes.
• Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted.
• Assist with sales initiatives, account sales and technical expertise.
• Provide instruction and training to employees as required.
• Ensure all personnel are in compliance with safety regulations including OSHA guidelines.
• Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships.
• Provides sales support to maintain or grow existing customer relationships and gain new customers.
• Monitor employee and technicians' work time for payroll.
• Complete performance reviews, develop and manage employees.
• Authorize all expenditures handled directly by the service.
• Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch.
• Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop.
• Assist Service Writers understanding completed inspection reports to formulate quotes.
• Perform other duties as assigned.

Skills

Leadership

Budgeting

Operations management

Safety compliance

Customer service

Staff supervision

Sales support

Training

Time management

Education

High school diploma

Job description

At Mazzella, we are seeking a Service Manager to oversee our service branch and drive efficiency, productivity, and cost control. You will manage schedules, develop crane service budgets, and grow the crane inspection contract base while maintaining high safety standards.

You will supervise the service team, review quotes, support sales initiatives, provide training, and ensure OSHA compliance. This role offers competitive salary, benefits, and opportunities for professional development.