Hands-On Service Lead: Dispatch & Operations

Jack-Madden-Ford-Sales-Inc; Norwood (MA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Great work-life balance

Family-owned dealership history

Competitive compensation

Growth opportunities

Team-oriented environment

Long-term careers

Job summary

Jack Madden Ford, a family-owned dealership in Norwood, MA, is seeking an experienced Assistant Service Manager to lead and support a busy service department. This hands-on role emphasizes leadership, dispatching work to technicians, and maintaining a positive shop environment.

The ideal candidate has previous service department leadership experience, excels at organizing workflows, and communicates clearly with technicians, advisors, parts personnel, and management.

Qualifications

• Leadership experience in a service department.
• Experience dispatching repair orders to technicians.
• Strong organizational and time-management skills.
• Excellent communication and problem-solving abilities.
• Hands-on leadership and teamwork.

Responsibilities

• Assist the Service Manager with daily operations.
• Dispatch repair orders and distribute work to technicians based on skill level, availability, and workload.
• Monitor technician workflow and help ensure repairs are completed efficiently and accurately.
• Provide hands-on support to technicians and service advisors when needed.
• Help manage shop productivity, efficiency, and workflow.
• Assist with diagnosing and resolving complex service concerns.
• Communicate effectively with technicians, advisors, parts personnel, and management.
• Help ensure repair orders are properly documented and completed in a timely manner.
• Monitor work in progress and help identify potential delays or bottlenecks.
• Support a positive, professional, and productive shop environment.
• Assist with training, coaching, and developing service department employees.
• Help maintain high standards for quality, customer satisfaction, and safety.
• Step in as a working leader when the department needs additional support.

Skills

Leadership

Dispatching

Communication

Time management

Job description

Jack Madden Ford, a family-owned dealership in Norwood, MA, is seeking an experienced Assistant Service Manager to lead and support a busy service department. This hands-on role emphasizes leadership, dispatching work to technicians, and maintaining a positive shop environment.

The ideal candidate has previous service department leadership experience, excels at organizing workflows, and communicates clearly with technicians, advisors, parts personnel, and management.