Assistant Service Manager

Franklin Ford; Norwood (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great work-life balance

Stable family-owned dealership with 70

Team-oriented environment

Competitive compensation

Growth opportunities and advancement

Leadership position with meaningful in

Dealership culture valuing teamwork,‑…

Job summary

Jack Madden Ford in Norwood, MA is seeking an experienced Assistant Service Manager to lead the service department in a fast-paced environment. The role emphasizes hands-on leadership, dispatching work to technicians, and supporting advisors to keep repairs moving smoothly.

The ideal candidate has strong communication and organizational skills, a proven track record in service leadership, and a commitment to quality, safety, and customer satisfaction. No weekends.

Qualifications

• Experience leading a service department.
• Strong ability to dispatch work to automotive technicians.
• Hands-on leadership style with willingness to assist.
• Excellent communication and organizational skills.

Responsibilities

• Assist the Service Manager with daily operation of the service department.
• Dispatch repair orders and distribute work to technicians based on skill and workload.
• Monitor technician workflow and ensure timely, accurate repairs.
• Provide hands-on support to technicians and service advisors when needed.
• Help manage shop productivity, efficiency, and workflow.
• Assist with diagnosing and resolving complex service concerns.
• Communicate effectively with technicians, advisors, parts personnel, and management.
• Maintain proper documentation of repair orders.
• Monitor progress to identify delays or bottlenecks.
• Support a positive, professional shop environment.
• Assist with training, coaching, and developing staff.
• Maintain high standards for quality, customer satisfaction, and safety.
• Step in as a working leader when needed.

Skills

Leadership

Dispatching to technicians

Hands-on leadership

Communication

Job description

Assistant Service Manager

Jack Madden Ford | Family Owned for Over 70 Years

Jack Madden Ford is looking for an experienced, motivated, and hands-on Assistant Service Manager to join our team.

We are seeking someone who understands the fast-paced nature of a successful service department and has previous experience dispatching work to technicians. The ideal candidate is a strong leader who can keep the shop moving efficiently, support technicians and advisors, and step in wherever needed to help the department succeed.

As a family-owned dealership with over 70 years of history, Jack Madden Ford takes pride in creating a supportive environment where employees are valued and work-life balance matters.

MONDAY TO FRIDAY NO WEEKENDS!!!!!!!!!!!!!!!!!!!!!!!!!

What We Offer

• A great work-life balance
• The stability of a family-owned dealership with over 70 years of success
• A supportive, team-oriented work environment
• Competitive compensation
• Opportunities for professional growth and advancement
• A leadership position with the ability to make a meaningful impact on the service department
• A dealership culture that values teamwork, professionalism, and employee longevity

Responsibilities

• Assist the Service Manager with the daily operation of the service department
• Dispatch repair orders and efficiently distribute work to technicians based on skill level, availability, and workload
• Monitor technician workflow and help ensure repairs are completed efficiently and accurately
• Provide hands-on support to technicians and service advisors when needed
• Help manage shop productivity, efficiency, and workflow
• Assist with diagnosing and resolving complex service concerns
• Communicate effectively with technicians, advisors, parts personnel, and management
• Help ensure repair orders are properly documented and completed in a timely manner
• Monitor work in progress and help identify potential delays or bottlenecks
• Support a positive, professional, and productive shop environment
• Assist with training, coaching, and developing service department employees
• Help maintain high standards for quality, customer satisfaction, and safety
• Step in as a working leader when the department needs additional support

What We're Looking For

• Previous service department leadership experience strongly preferred
• Previous experience dispatching work to automotive technicians is highly valued
• Strong understanding of automotive repair and service operations
• Hands-on approach with the ability and willingness to jump in and help the team
• Strong organizational and time-management skills
• Excellent communication and leadership abilities
• Ability to prioritize work in a fast-paced environment
• Strong problem-solving and decision-making skills
• Professional attitude and strong work ethic
• Ability to motivate and work effectively with technicians and service advisors
• Ford experience and/or manufacturer training is a plus

The Ideal Candidate

We're looking for someone who doesn't want to simply sit behind a desk.

The ideal Assistant Service Manager is a working leader - someone who knows how a shop operates, understands technician workflow, can effectively dispatch work, and isn't afraid to get involved when the team needs help.

You should be comfortable making decisions, communicating with technicians and advisors, solving problems, and helping keep the entire service operation running smoothly.

Why Jack Madden Ford?

At Jack Madden Ford, we believe that a successful service department starts with a strong team. After more than 70 years of family ownership, we've built our business around treating our employees and customers with respect.

We offer the opportunity to grow your career in a dealership that values hard work, teamwork, stability, and work-life balance.

If you're an experienced automotive professional who knows how to dispatch, lead, communicate, and get things done, we'd like to hear from you.

Join the Jack Madden Ford family and take the next step in your career!