Service Dispatcher & Operations Lead

Socket.dev; Milford (CT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Excellent 401(k) match

Medical and Dental insurance

Voluntary Disability insurance

Ongoing monthly training and reviews

Performance Incentives

Life insurance

Paid time off

Vision insurance

Free lunch on Saturdays

Closed Sundays and major holidays

Job summary

Acura of Milford, Proud member of the Lorensen Auto Group, is seeking an experienced Dispatcher/Assistant Service Manager for a high-volume service department. The role focuses on coordinating and scheduling service work to ensure efficient workflow and timely repairs.

Ideal candidates will have strong organizational skills, the ability to manage multiple priorities, and proactive planning. CDK experience and proficiency with scheduling tools are preferred within a collaborative, growth-oriented

Qualifications

• Strong organizational and time-management skills required.
• Excellent communication and problem-solving abilities.
• Proficiency with scheduling tools and basic computer applications.
• Ability to balance multiple tasks and priorities in a fast-paced environment.
• High attention to detail and methodical planning.

Responsibilities

• Schedule and dispatch work by assigning repair orders to technicians based on skill level and availability.
• Monitor vehicle progress through the service process to keep jobs on track and deadlines met.
• Plan proactively to anticipate bottlenecks and adjust schedules for efficiency on complex jobs.
• Act as primary contact between service advisors and technicians to minimize delays.
• Apply organizational skills to streamline operations and improve turnaround times.
• Maintain accurate records of work assignments, job status, and completion times.
• Support the service team in delivering timely and high-quality service to customers.

Skills

Strong organizational skills

Time-management

Communication skills

Problem-solving

Attention to detail

Tools

CDK experience

Job description

Acura of Milford, Proud member of the Lorensen Auto Group, is seeking an experienced Dispatcher/Assistant Service Manager for a high-volume service department. The role focuses on coordinating and scheduling service work to ensure efficient workflow and timely repairs.

Ideal candidates will have strong organizational skills, the ability to manage multiple priorities, and proactive planning. CDK experience and proficiency with scheduling tools are preferred within a collaborative, growth-oriented