Hands-On Assistant Service Manager | Dispatch & Leadership

Jack Madden Ford; Norwood (MA); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Great work-life balance

Family-owned dealership with 70+ years

Supportive team environment

Competitive compensation

Growth and advancement opportunities

Leadership role with impact

Job summary

Jack Madden Ford, a family-owned dealership with over 70 years of history, is seeking an experienced Assistant Service Manager. This role leads the service department operations, supports technicians and advisors, and dispatches repair orders to technicians based on skill and workload.

The ideal candidate has prior service leadership experience, a hands-on approach, and the ability to keep the shop moving efficiently while maintaining high standards for quality, safety, and customer satisfaction.

Qualifications

• Prior service department leadership experience
• Experience dispatching work to automotive technicians is highly valued
• Strong understanding of automotive repair and service operations

Responsibilities

• Assist the Service Manager with the daily operation of the service department
• Dispatch repair orders and efficiently distribute work to technicians based on skill level, availability, and workload
• Monitor technician workflow and help ensure repairs are completed efficiently and accurately
• Provide hands-on support to technicians and service advisors when needed
• Help manage shop productivity, efficiency, and workflow
• Step in as a working leader when the department needs additional support

Skills

Leadership

Dispatching

Shop operations

Team coordination

Communication

Job description

Jack Madden Ford, a family-owned dealership with over 70 years of history, is seeking an experienced Assistant Service Manager. This role leads the service department operations, supports technicians and advisors, and dispatches repair orders to technicians based on skill and workload.

The ideal candidate has prior service leadership experience, a hands-on approach, and the ability to keep the shop moving efficiently while maintaining high standards for quality, safety, and customer satisfaction.