Hands-On Service Manager — Dispatch & Lead Technician Team (Mon-Fri)

Franklin Ford; Norwood (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Great work-life balance

Stable family-owned dealership with 70

Team-oriented environment

Competitive compensation

Growth opportunities and advancement

Leadership position with meaningful in

Dealership culture valuing teamwork,‑…

Job summary

Jack Madden Ford in Norwood, MA is seeking an experienced Assistant Service Manager to lead the service department in a fast-paced environment. The role emphasizes hands-on leadership, dispatching work to technicians, and supporting advisors to keep repairs moving smoothly.

The ideal candidate has strong communication and organizational skills, a proven track record in service leadership, and a commitment to quality, safety, and customer satisfaction. No weekends.

Qualifications

• Experience leading a service department.
• Strong ability to dispatch work to automotive technicians.
• Hands-on leadership style with willingness to assist.
• Excellent communication and organizational skills.

Responsibilities

• Assist the Service Manager with daily operation of the service department.
• Dispatch repair orders and distribute work to technicians based on skill and workload.
• Monitor technician workflow and ensure timely, accurate repairs.
• Provide hands-on support to technicians and service advisors when needed.
• Help manage shop productivity, efficiency, and workflow.
• Assist with diagnosing and resolving complex service concerns.
• Communicate effectively with technicians, advisors, parts personnel, and management.
• Maintain proper documentation of repair orders.
• Monitor progress to identify delays or bottlenecks.
• Support a positive, professional shop environment.
• Assist with training, coaching, and developing staff.
• Maintain high standards for quality, customer satisfaction, and safety.
• Step in as a working leader when needed.

Skills

Leadership

Dispatching to technicians

Hands-on leadership

Communication

Job description

Jack Madden Ford in Norwood, MA is seeking an experienced Assistant Service Manager to lead the service department in a fast-paced environment. The role emphasizes hands-on leadership, dispatching work to technicians, and supporting advisors to keep repairs moving smoothly.

The ideal candidate has strong communication and organizational skills, a proven track record in service leadership, and a commitment to quality, safety, and customer satisfaction. No weekends.