Hands-On Restaurant Manager

Sally’s Apizza; New Haven (CT); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Employee discount

Short-term Disability

Long-Term Disability

Group Life

Sick Time & Vacation Time

Sign-on bonus $4,000 paid in quarterly

Job summary

Sally’s Apizza in New Haven, CT is seeking an experienced Restaurant Manager to support the General Manager. The role is hands-on, requires a flexible schedule and the ability to work 50 lbs, with 90% of shifts spent on the floor delivering hospitality.

The ideal candidate will have 2+ years in a restaurant setting, ServeSafe certification, and comfort with Brink POS, Microsoft Office, and English; basic Spanish is a plus.

Qualifications

• Minimum 2 years proven restaurant experience.
• ServeSafe Certified.
• Proficient with Microsoft Office and Brink POS.
• Fluency in English; basic Spanish preferred.

Responsibilities

• Conduct the day-to-day restaurant operations according to company standards and policies.
• Directly responsible for managing and supervising front and back-of-house employees as well as engaging and providing hospitality for guests.
• Fully understand and embody the culture and historical evolution of the brand.
• Be the direct point of contact for all front and back-of-house team members on a shift-to-shift basis.
• Mentor, teach, and train hourly line staff to perform at a high level and exceed expectations while building relationships as the restaurant manager with employees that foster loyalty and teamwork.
• Adhere to and coach our standard operating procedures for all front and back-of-house hourly positions.
• Help to solve all guest‑related issues.
• Maintain a presence in the dining room to ensure hospitality is provided and a smooth flow of service.
• Conduct daily pre‑shift meetings with the hourly staff.
• Perform end‑of‑shift closing duties to company standards.
• Communicate operational updates to the General Manager
• Interview and hire new hourly line staff.
• Administer progressive discipline to hourly line staff when necessary.
• Monitor staff performance and actively participate in staff performance reviews.
• Assist with the opening and closing of the restaurant when necessary.

Skills

Hospitality

Leadership

Customer service

Team management

Education

ServeSafe Certified

Tools

Brink POS

Microsoft Office

Job description

Sally’s Apizza in New Haven, CT is seeking an experienced Restaurant Manager to support the General Manager. The role is hands-on, requires a flexible schedule and the ability to work 50 lbs, with 90% of shifts spent on the floor delivering hospitality.

The ideal candidate will have 2+ years in a restaurant setting, ServeSafe certification, and comfort with Brink POS, Microsoft Office, and English; basic Spanish is a plus.