Hands-On Operations Leader for Medical Practice

Puyana Plastic Surgery PLLC; Coral Gables (FL); Presencial; USD 85.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus based on performance

Competitive salary

Paid time off

Descripción de la vacante

Puyana Plastic Surgery PLLC in Coral Gables, FL is seeking an experienced Operations Manager to lead the day-to-day operations of our growing practice, including front desk, patient coordination, scheduling, and patient experience. This hands-on leader will oversee non-OR staff, monitor KPIs, maintain SOPs, and step in as patient/surgical coordinator when needed.

Fluency in English and Spanish is strongly preferred.

Formación

• 3+ years of medical practice management, healthcare operations, or comparable leadership experience.
• Experience managing patient coordinators and front-office teams.
• Strong leadership, organization, communication, and problem-solving skills.
• Comfortable working in a fast-paced, high-volume environment.
• Bilingual English/Spanish strongly preferred.

Responsabilidades

• Lead and manage the non-OR practice team, including front desk, patient coordinators, and medical-office staff.
• Oversee daily operations, staffing, scheduling, patient flow, communications, and overall patient experience.
• Set clear expectations and hold employees accountable for performance, professionalism, and follow-through.
• Ensure patient calls, messages, inquiries, and follow-ups are handled promptly and appropriately.
• Oversee patient coordinators and monitor leads, consultations, quotes, bookings, cancellations, follow-up, and conversion performance.
• Step in as a patient/surgical coordinator when additional support or coverage is needed.
• Monitor operational and team KPIs and identify opportunities for improvement.
• Ensure staff consistently follow established policies, SOPs, systems, and workflows.
• Handle escalated patient and operational issues professionally and proactively.
• Identify problems, implement practical solutions, and reduce the need for ownership involvement in routine daily operations.
• Collaborate closely with the OR Manager when coordination between the office and surgical departments is needed.

Conocimientos

Leadership

Communication

Problem solving

Organization

Team management

Bilingual English/Spanish

Descripción del empleo

Puyana Plastic Surgery PLLC in Coral Gables, FL is seeking an experienced Operations Manager to lead the day-to-day operations of our growing practice, including front desk, patient coordination, scheduling, and patient experience. This hands-on leader will oversee non-OR staff, monitor KPIs, maintain SOPs, and step in as patient/surgical coordinator when needed.

Fluency in English and Spanish is strongly preferred.