Hands-On Operations Lead: Front Desk & F&B

Hilton Garden Inn Danbury; Danbury (CT); On-site; USD 55,000 - 70,000; Full time

Job summary

Hilton Garden Inn Danbury is seeking an Operations Supervisor with a hands-on leadership style and strong hotel operations background. The role focuses on Front Desk and Restaurant operations, guiding guest service and daily operations to uphold Hilton standards.

The ideal candidate will bring Front Office expertise, supervisory experience, and a proactive approach to coaching staff, resolving guest concerns, and driving performance in a fast-paced, 24-hour hotel environment.

Qualifications

• Previous hotel operations leadership or supervisory experience.
• Front Office/Front Desk experience strongly preferred.
• Restaurant or Food & Beverage experience preferred.
• Hilton experience and PEP knowledge preferred.
• Strong leadership, communication, and organizational skills.
• Ability to coach, motivate, and hold associates accountable.
• Strong problem-solving skills and attention to detail.
• Self-motivated, dependable, and results oriented.
• Comfortable working in a fast-paced, 24-hour hotel environment.

Responsibilities

• Oversee daily Front Desk and Restaurant operations to ensure exceptional guest service and operational efficiency.
• Lead, coach, train, and develop associates while maintaining accountability for performance and hotel standards.
• Assist with recruiting, onboarding, scheduling, and performance management.
• Handle guest concerns professionally and ensure timely resolution.
• Monitor guest satisfaction scores, surveys, and service trends and develop solutions for improvement.
• Ensure compliance with Hilton brand standards, company policies, and Federal and State labor laws.
• Conduct daily property walks to ensure cleanliness, safety, security, and overall hotel presentation.
• Support Housekeeping, Engineering, Sales, and other departments as needed.
• Monitor labor, payroll, inventory, and controllable expenses.
• Assist the General Manager with budgeting, forecasting, financial performance, and overall hotel operations.
• Participate in employee recognition and initiatives that promote a positive team environment.
• Be willing to work alongside the Front Desk and Restaurant teams during busy periods or staffing needs.

Skills

Front Desk experience

Leadership

Staff coaching

Customer service

Operational oversight

Communication

Problem solving

Job description

Hilton Garden Inn Danbury is seeking an Operations Supervisor with a hands-on leadership style and strong hotel operations background. The role focuses on Front Desk and Restaurant operations, guiding guest service and daily operations to uphold Hilton standards.

The ideal candidate will bring Front Office expertise, supervisory experience, and a proactive approach to coaching staff, resolving guest concerns, and driving performance in a fast-paced, 24-hour hotel environment.