Hands-On IT Support Specialist

Cherry Creek Careers; Colorado; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings accounts

Flexible spending accounts

Life insurance

Accidental death and dismemberment

Long term disability

Critical illness insurance

Accident insurance

Job summary

Cherry Creek Schools is seeking a technical IT support specialist to provide day-to-day help desk assistance for district computer hardware and software. You will handle calls, emails, and tickets, analyze problems, manage user accounts, and maintain system security.

The role focuses on hands-on troubleshooting and first-call resolution, with ongoing documentation and escalation as needed. A strong customer service orientation is essential.

Qualifications

• Associate degree or equivalent in Computer Science/Engineering or related field.
• Advanced knowledge of common office equipment (phones, copiers, fax, email).
• Advanced knowledge of Microsoft Office.
• Proficient English (intermediate) with strong written and verbal skills.
• Strong problem-solving and multitasking abilities.
• Ability to learn quickly and guide users through steps to resolve issues.

Responsibilities

• Provide IT support and resolve requests related to hardware, software, and peripherals.
• Support district computers, printers, peripherals, and multimedia equipment.
• Analyze requests and advise users on solutions.
• Develop end-user documentation and maintain repair records.
• Assist in asset management, shop facilities, and tools.
• Escalate complex issues to Tier 2-3 and perform related duties.

Skills

MS Windows knowledge

Office 365 knowledge

Strong communication

Customer service mindset

Teamwork

Education

Associate's degree in Computer Science/Computer Engineering

Bachelor's degree in Computer Science/Computer Engineering (preferred)

Tools

Office 365

Outlook

Student Information Systems

Business Information Systems

Telephony systems

Job description

Cherry Creek Schools is seeking a technical IT support specialist to provide day-to-day help desk assistance for district computer hardware and software. You will handle calls, emails, and tickets, analyze problems, manage user accounts, and maintain system security.

The role focuses on hands-on troubleshooting and first-call resolution, with ongoing documentation and escalation as needed. A strong customer service orientation is essential.