Technical Support Specialist – IT & Hardware

HomeWAV, LLC

St. Louis (MO)

On-site

USD 42,000 - 54,000

Full time

13 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health & Wellness

401(k) plan

PTO & Holidays

Career development

Team events & discounts

Job summary

HomeWAV, LLC seeks a Technical Support Representative to deliver comprehensive support across software and hardware products. You will troubleshoot, triage, and document incidents, coordinating with onsite technicians to maintain system performance.

Preferred candidates have 2+ years in tech support, strong communication skills, and the ability to drive issues to resolution. This on-site role offers growth opportunities within a growth-oriented team.

Qualifications

Associate or bachelor’s degree in computer science, information technology, or related field.
2+ years of technical experience in computer technology or infrastructure.
Experience troubleshooting and driving issues to resolution.
Familiarity with military or law enforcement officials.

Responsibilities

Provide technical assistance and troubleshooting for computer systems, software, hardware, kiosks.
Monitor and respond to IT helpdesk requests per SLA.
Document troubleshooting steps and resolutions in the ticketing system.
Escalate complex issues to internal teams or vendors and track progress.
Coordinate with onsite technicians to support timely resolutions.
Maintain knowledge of HomeWAV systems and contribute to internal docs.