Hands-On IT Manager - Onsite

Convergenz; Denver (CO); Hybrid; USD 90,000 - 140,000; Full time

Job summary

Convergenz in Denver, CO is seeking a hands-on IT Manager to strengthen and scale the IT function as we grow. You will assess current processes, resolve IT challenges, and build a Service Desk from the ground up to provide reliable, responsive support.

The ideal candidate brings strong technical expertise in Windows environments, SharePoint, and IT security, plus leadership to improve operations, establish best practices, and develop scalable support processes.

Qualifications

• Hands-on IT operations experience including service desk leadership.
• Strong working knowledge of Windows environments, SharePoint, and IT security.
• Proven leadership and stakeholder management skills.

Responsibilities

• Owns day to day reliability, support and operational execution for corporate technology env.
• Maintains a high service culture and optimizes employee experience.
• Identify and resolve operational risks before escalation to leadership.
• Develop production/recovery plans, AV test connectivity, back up laptops, escalation tree.
• Manage ticket intake, prioritization, escalation and SLA adherence.
• Follow through on commitments and follow up with stakeholders.
• Recommend technology roadmap strategies and suitable tools based on requirements gathering.
• Identify recurring problems and eliminate root causes.

Skills

Windows Environments

SharePoint

IT Security

Leadership

Service Desk

Job description

We are seeking a hands-on IT Manager to help strengthen and scale the IT function within a rapidly growing organization. This individual will assess current processes, resolve existing IT challenges, and build a Service Desk team from the ground up to provide reliable, responsive technical support.

The ideal candidate will have strong technical expertise in Windows environments, SharePoint, and IT security, along with the leadership skills to improve operations, establish best practices, and develop scalable support processes. This is an excellent opportunity for an IT professional who enjoys being both technically involved and strategically minded, with the potential to transition into a Director-level role as the organization continues to grow.

Work Schedule:

Onsite Monday through Thursday, with the flexibility to work remotely on Fridays.

High-level job description:

• Owns day to day reliability, support and operational execution for corporate technology env
• High service culture
• Proactively identifying and resolving operational risks before they reach leadership (end point, sso)
• Come up with production plan, AV test primary/backup connectivity, backup laptops, failure scenario's, escalation tree and rehearsal schedule for companywide meetings
• Owns help desk performance and employee experience
• Manage ticket intake, prioritization, escalation and manage work based on SLA's
• Follow through on commitments and follow up with people when they said they would
• Recommend strategy for hospital technology roadmap
• Recommend tools that are best for the business not just what they are comfortable with through rigorous requirements gathering and stakeholder engagement
• Identify recurring problems and eliminate root cause issues