Hands-On IT Manager for Manufacturing & ERP Systems

JMK HOLDINGS MANAGEMENT CO., LLC; Fort Worth (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

AD&D

Disability

401(k)

Job summary

JMK Holdings is seeking a hands-on IT Manager to keep our computers, network, and business systems running smoothly across multiple locations, including Weatherford, TX. You will work alongside one other IT staff member to support employees, from setting up laptops to ensuring production systems stay online.

Based at our Weatherford manufacturing facility, the ideal candidate will troubleshoot desktops, servers, and cloud services, manage ERP integrations, and help optimize manufacturing

Qualifications

• Solid hands-on experience supporting Windows desktops, servers, and network devices.
• Experience with manufacturing systems (ERP, POS) is a plus.
• Ability to explain technical concepts to non-technical staff.
• Experience with cloud services and cybersecurity basics.

Responsibilities

• Partner with one other IT staff member to cover hands-on desktop and application support across every location — you'll be doing the work yourself, not just directing others
• Provide hands-on desktop support — setting up and troubleshooting computers, laptops, printers, and phones for employees in person or remotely
• Provide hands-on application support — helping employees with everyday software questions, from Microsoft 365 and email to our ERP and restaurant POS systems
• Keep our IT infrastructure running day to day — this covers cloud services, cybersecurity basics, business software, servers, Microsoft 365, and all employee computers and devices
• Keep phone and internet systems (voice and data) working reliably across all of our locations, including our facility in England
• Handle day-to-day systems administration and jump on urgent IT issues quickly when something important breaks
• Look into new technology and tools that could make our teams more efficient, and help roll them out
• Be the go-to person for managing our computers and devices from purchase to retirement, rolling out new IT tools, and helping end users get the most out of them
• Help choose the hardware, software, and outside vendors we use for our network, phones, and related technology
• Build good working relationships with our vendors, and know who to call and what to do when something goes down or slows down
• Support our ERP system, which is used for accounting, inventory, production reporting, ordering, billing, and other day-to-day manufacturing tasks — helping users when something isn't working right
• Write simple scripts and set up integrations (APIs) to automate repetitive tasks and make business processes run smoother
• Provide quick, hands-on technical support so employees can stay productive and our systems stay up and running
• Set up and troubleshoot electronic data interchange (EDI) connections with our ERP system
• Keep track of and update all company computers, devices, and software
• Work side-by-side with our other IT team member to handle on-site support across all business locations — resolving help desk tickets, fixing incidents, and solving problems as they come up, big or small

Skills

Networking

Cloud services

Troubleshooting

Communication skills

Education

Bachelor's degree in IT or related field

Tools

ERP systems

Microsoft 365

Azure/AWS/GCP

Job description

JMK Holdings is seeking a hands-on IT Manager to keep our computers, network, and business systems running smoothly across multiple locations, including Weatherford, TX. You will work alongside one other IT staff member to support employees, from setting up laptops to ensuring production systems stay online.

Based at our Weatherford manufacturing facility, the ideal candidate will troubleshoot desktops, servers, and cloud services, manage ERP integrations, and help optimize manufacturing