Hands-On IT Lead & Team Builder (Remote)

HARBOR IT

Denver (CO)

Hybrid

USD 90,000 - 115,000

Full time

14 days+

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Job summary

Harbor IT is seeking a hands-on Internal IT Lead to build, guide, and support our internal IT function. This is a player/coach role where you’ll lead and mentor the team but also directly handle tickets, resolve issues, and ensure seamless technology operations across the organization.

As the first leadership hire, you’ll shape the team, refine processes, and set the standard for service delivery and technical excellence.

Qualifications

5+ years of hands-on IT experience with 1–2 years in a leadership or mentoring role.
Proven experience as a System Administrator or similar technical role.
Strong technical knowledge of Cisco networking, ConnectWise, and Microsoft 365.

Responsibilities

Lead, mentor, and develop the internal IT support team.
Establish operational structure, workflows, and best practices for IT service delivery.
Plan and prioritize team activities, allocate resources, and meet SLAs.
Work tickets directly in ConnectWise (PSA) and ensure timely resolution.
Escalate issues and drive resolution; act as the technical escalation point for complex issues.
Maintain, configure, and troubleshoot infrastructure including Microsoft 365 and SentinelOne.
Create and maintain internal IT documentation and SOPs.
Partner with leadership to align IT with business goals and plan team growth.