Hands-On Internal IT Lead & Team Builder (Remote)

Harbor Networks, Inc.; Framingham (MA); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Harbor IT is seeking an experienced Internal IT Lead to build and guide our internal IT function. As the first IT leadership hire, you’ll mentor the team, handle tickets, and ensure reliable technology operations across the organization.

The role involves hands-on system administration, governance of IT workflows, and strategic input to align IT with business goals. Remote-friendly with some onsite work in Denver/Framingham.

Qualifications

• 5+ years of hands-on IT experience, including 1–2 years in a leadership/mentoring capacity.
• Proven experience as System Administrator or similar role.
• Strong knowledge of Cisco networking (routing, switching, wireless).
• Experience with ConnectWise (RMM and ticketing).
• Proactive, hands-on mindset with ownership and accountability.

Responsibilities

• Lead, mentor, and develop the internal IT support team.
• Establish operational structure, workflows, and best practices for IT service delivery.
• Plan and prioritize team activities, assign tasks, and allocate resources to meet SLAs.
• Foster a collaborative culture focused on reliability, responsiveness, and user satisfaction.
• Work tickets directly in ConnectWise and ensure timely resolution.
• Escalate issues and drive resolution; act as technical escalation point.
• System administration and maintenance of IT infrastructure.
• Monitor uptime and security of IT systems (Microsoft 365, SentinelOne).
• Create and maintain internal IT documentation and SOPs.
• Participate in vendor evaluations and IT roadmap discussions.

Skills

Leadership experience

IT operations

Troubleshooting

Documentation

Communication

Ownership mindset

Tools

ConnectWise (RMM and ticketing)

PSA

RMM

CMDB

PIM/PAM

Sentinel One

Job description

Harbor IT is seeking an experienced Internal IT Lead to build and guide our internal IT function. As the first IT leadership hire, you’ll mentor the team, handle tickets, and ensure reliable technology operations across the organization.

The role involves hands-on system administration, governance of IT workflows, and strategic input to align IT with business goals. Remote-friendly with some onsite work in Denver/Framingham.