Hands-On Internal IT Lead & Team Builder (Remote)

Harbor IT; Framingham (MA); Hybrid; USD 90,000 - 115,000; Full time

Job summary

Harbor IT is seeking an Internal IT Lead to build and guide our internal IT function. This hands-on leader will mentor the team, resolve tickets, and ensure seamless technology operations across the organization.

As the first IT leader, you’ll shape processes, set standards for service delivery, and drive technical excellence. You will manage a small but growing team, handle escalations, and align IT with business goals.

Qualifications

• 5+ years IT experience, with 1–2 years in a leadership role.
• Proven experience as System Administrator or similar.
• Strong knowledge: Windows Server, AD, M365, Azure AD.
• Experience with Cisco networking and Fortinet firewalls.
• Familiarity with ConnectWise RMM and ticketing.
• Excellent troubleshooting and documentation skills.

Responsibilities

• Lead and mentor the internal IT team; establish workflows and SLAs.
• Hands-on ticket handling in ConnectWise; timely issue resolution.
• Serve as escalation point for complex system-level issues.
• Maintain and troubleshoot Microsoft 365, Azure, Windows Server.
• Configure and monitor security and network infrastructure.
• Create internal IT documentation and SOPs.

Skills

Leadership

System Administrator

Windows Server

Active Directory

Microsoft 365

Azure AD

Cisco networking

Fortinet

Sophos

ConnectWise

Incident management

Tools

ConnectWise (RMM & ticketing)

Fortinet firewalls

Job description

Harbor IT is seeking an Internal IT Lead to build and guide our internal IT function. This hands-on leader will mentor the team, resolve tickets, and ensure seamless technology operations across the organization.

As the first IT leader, you’ll shape processes, set standards for service delivery, and drive technical excellence. You will manage a small but growing team, handle escalations, and align IT with business goals.