Hands-On FOH Leader for High-Volume Guest Experience

Chick-fil-A; Moscow (ID); Sur place; USD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Résumé du poste

Chick-fil-A Moscow seeks an experienced Front of House Operations Manager to lead a 50+ person Front of House team and oversee daily operations with a hands-on approach. You will coach Team Leaders and Team Members, protect the guest experience, and collaborate with Back of House leadership to ensure excellence, urgency, and consistency on the floor.

This role demands on-the-floor leadership, quick problem solving, and a commitment to developing people while upholding Chick-fil-A Moscow

Qualifications

• Proven management or leadership experience in hospitality or retail.
• Experience leading teams of 30+.
• Strong communication and coaching skills.
• Ability to hold others accountable while maintaining positive relationships.
• Ability to make decisions and solve problems in real time.
• Open availability including evenings and weekends.
• ServSafe Certification or willingness to obtain.
• Commitment to Chick-fil-A Moscow's values and leadership expectations.

Responsabilités

• Lead and oversee Front of House team and daily operations.
• Coach Team Members and Team Leaders with real-time feedback.
• Protect guest experience and hospitality standards.
• Collaborate with Back of House leadership for restaurant-wide execution.
• Manage staffing, shift flow, and performance.
• Uphold cash-handling and financial procedures.
• Foster a high-performance, team-first culture.

Connaissances

Leadership experience

High-volume ops

Team development

Communication

Accountability

Decision-making

Organization

Availability

ServSafe

Values alignment

Description du poste

We are seeking an experienced restaurant leader who is passionate about developing people, leading high-performing teams, and creating an exceptional guest experience.

As the Front of House Operations Manager, you will be responsible for leading the Front of House team and overseeing the day-to-day execution of the restaurant. You will lead and develop Team Leaders, coach Team Members, protect the guest experience, and work alongside your team to ensure Chick-fil-A Moscow operates with excellence, urgency, and consistency.

This is a hands-on management role. You will spend significant time in the restaurant leading from the floor—not sitting behind a desk. You will be expected to jump into the operation when needed, coach in real time, solve problems quickly, and develop the people around you.

What You'll Own

Front of House Leadership

• Lead and oversee the Front of House team of 50+ Team Members
• Lead, coach, and develop Front of House Team Leaders
• Set clear expectations for hospitality, professionalism, teamwork, and performance
• Ensure Front of House positions are appropriately staffed and deployed
• Monitor shift flow and make real-time adjustments to improve speed, accuracy, and efficiency
• Partner with Back of House leadership to ensure strong communication and restaurant-wide execution
• Serve as a visible leader and role model for the team

People Development

• Develop Team Leaders and identify future leaders within the organization
• Coach Team Members and leaders through real-time feedback and intentional development
• Support onboarding and training systems
• Help create individualized development opportunities for emerging leaders
• Hold leaders accountable while maintaining a positive, respectful, team-first culture
• Recognize strong performance and create opportunities for team members to grow
• Partner with the leadership team on performance management and employee relations

Restaurant Operations

• Lead and oversee daily Front of House operations in a high-volume restaurant
• Work hands-on in the operation alongside Team Members and Team Leaders
• Protect Chick-fil-A standards for hospitality, speed, accuracy, cleanliness, and food safety
• Monitor Drive-Thru and Front of House performance
• Identify operational gaps and implement solutions quickly
• Support opening and closing procedures
• Ensure cash-handling and financial stewardship procedures are followed
• Respond professionally and effectively to guest concerns
• Maintain a safe, organized, and welcoming restaurant environment

Culture & Standards

• Help build a high-performance, team-first culture
• Set the standard for professionalism, communication, and servant leadership
• Ensure policies, procedures, and expectations are applied consistently and fairly
• Lead with calm, emotional maturity, and professionalism—especially under pressure
• Protect the vision and direction of the Owner/Operator and leadership team
• Promote a culture where people are challenged, supported, and developed

What to Expect

• Hands-on leadership in a fast-paced, high-volume restaurant
• Significant time spent on the floor leading the team
• Direct leadership of Front of House Team Leaders and Team Members
• Frequent coaching and development conversations
• Responsibility for the performance and culture of the Front of House
• Collaboration with Back of House and restaurant leadership
• High levels of ownership, accountability, and influence
• An environment where your ability to develop people is just as important as your ability to execute operations

What We're Looking For

• Proven management or leadership experience
• Restaurant, hospitality, retail, or other high-volume leadership experience preferred
• Experience leading or developing teams of 30+ strongly preferred
• Strong communication and coaching skills
• Ability to hold others accountable while maintaining positive relationships
• Ability to make decisions and solve problems in real time
• Strong organizational skills and attention to detail
• Ability to thrive in a fast-paced, high-expectation environment
• Open availability, including evenings and weekends
• ServSafe Certification or willingness to obtain
• Commitment to Chick-fil-A Moscow's values and leadership expectations

The Person Who Will Thrive in This Role

You don't have to know everything about Chick-fil-A on day one.

We are looking for someone who:

• Enjoys developing people
• Takes ownership instead of waiting to be told what to do
• Can lead with both confidence and humility
• Is comfortable giving and receiving feedback
• Can balance people, guest experience, and operational results
• Stays calm and solution-focused when things get busy
• Wants to build something—not simply manage a shift
• Sees leadership as an opportunity to help other people grow

Why This Role Matters

The Front of House Operations Manager plays a critical role in shaping the experience of both our guests and our team.

You will help develop the leaders who will eventually lead the restaurant, establish the standards our team operates by, and create a Front of House environment where excellence becomes the expectation—not the exception.

This is more than managing a shift. It's an opportunity to build people, lead a team, and help shape the future of Chick-fil-A Moscow.

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.