Front of House Manager

Ontario Trillium Foundation; Charleston (WV); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay $23–$24.50/hr

Paid Time Off

Health, Dental & Vision Insurance

401(k) with employer match

Profit Sharing

Food stipend

Sundays Off

Scholarships up to $2,500

Educational reimbursement up to $500

Flexible scheduling

Work-anniversary rewards

Food discounts

Job summary

Chick-fil-A Southridge Center is seeking a Front of House Manager to lead daily operations, coach Team Members and leaders, and uphold exceptional hospitality and service standards. This role emphasizes accountability, teamwork, and growth within a high-standard culture.

You’ll work with an engaged leadership team to deliver outstanding guest experiences, manage fast-paced shifts, and drive continuous improvement through coaching and performance reviews.

Qualifications

• 1–2 years minimum of leadership, hospitality, customer service, restaurant, or operations experience required.
• Strong communication, interpersonal, and conflict-resolution skills.
• Able to coach, develop, and positively influence others.
• Able to stay professional and composed in fast-paced environments.

Responsibilities

• Build a positive, high-accountability work environment through coaching and development.
• Train and develop Team Members and leaders on Chick-fil-A hospitality and standards.
• Oversee Front of House operations during fast-paced shifts.
• Deliver strong guest experiences through hospitality and operational excellence.
• Partner with kitchen leadership to ensure speed, accuracy, and quality of service.
• Delegate tasks and support team execution during high-volume operations.
• Oversee FOH systems, inventory, cleanliness, and organization.
• Review labor and performance reports and identify improvement opportunities.
• Collaborate with leadership to support restaurant growth.

Skills

Leadership

Coaching

Guest service

Team development

Communication

Tools

iPad proficiency

Job description

Are you a natural leader who thrives in a fast-paced hospitality environment? Do you love coaching and developing people while upholding high standards and creating an outstanding guest experience?

At Chick-fil-A Southridge Center, we're looking for leaders who are dependable, growth-minded, team-oriented, and passionate about serving others well. This is more than a restaurant management role — it's a chance to lead people, develop future leaders, and grow within a high-standard, people-focused culture.

As a Front of House Manager, you'll help lead daily operations, coach and develop Team Members and leaders, uphold hospitality, customer service, and operational standards, and contribute to a positive, fast-paced environment focused on growth, accountability, and teamwork.

This role is a great fit for people who enjoy leadership, problem-solving, developing others, and building a strong team culture alongside a highly engaged leadership team.

Pay & Benefits

• Competitive compensation starting between $23–$24.50/hr

• Additional raises upon completing training

• Paid Time Off

• Health, Dental & Vision Insurance, including an employer contribution

• 401(k) with an optional employer match

• Profit Sharing

• Food Stipend

• Sundays Off

• Access to $2,500 Scholarships

• Educational reimbursement up to $500

• Flexible scheduling

• Work-anniversary rewards

• Food discounts

What Our Leaders Love About This Role

• Leadership Development: We invest in developing strong leaders through coaching, accountability, hands-on experience, and long-term growth opportunities.

• Career Progression: Many leaders advance into higher-level operational and executive leadership roles within Chick-fil-A.

• High-Standard Culture: Be part of a team centered on professionalism, teamwork, hospitality, operational excellence, and personal growth.

• Positive Team Environment: Work alongside leaders and Team Members who encourage, support, and push each other to improve.

• Industry-Leading Hospitality: Join a team recognized for delivering exceptional guest experiences and genuine care for guests and employees alike.

• Work-Life Balance: Flexible scheduling and Sundays off support balance while you continue pursuing leadership growth.

• Comprehensive Training: Get extensive operational, hospitality, and leadership training built to help you succeed long term.

Your Role as a Leader

• Build a positive, high-accountability work environment through coaching, development, and leadership

• Train and develop Team Members and leaders on Chick-fil-A hospitality and operational standards

• Oversee and support smooth Front of House operations during fast-paced shifts

• Deliver strong guest experiences through hospitality, professionalism, and operational excellence

• Partner with kitchen leadership to ensure speed, accuracy, and quality of service

• Delegate tasks and support team execution during high-volume operations

• Oversee Front of House systems, inventory, cleanliness, and overall organization

• Review labor and operational performance reports and help identify areas for improvement

• Collaborate with executive leadership and the Owner/Operator to support restaurant growth and development

Qualifications & Requirements

• 1–2 years minimum of leadership, hospitality, customer service, restaurant, or operations experience required

• Restaurant leadership experience preferred, not required

• Strong communication, interpersonal, and conflict-resolution skills

• Able to coach, develop, and positively influence others

• Able to stay professional and composed in fast-paced, high-pressure environments

• Strong work ethic, accountability, and a clear leadership presence

• Able to prioritize tasks and lead operational execution effectively

• Basic computer and iPad proficiency required

• Able to stand for extended periods and lift up to 50 lbs

• Open Availability Monday-Saturday strongly preferred

More Than a Job Title

Many leaders come to Chick-fil-A looking for a stable company and a leadership opportunity — and stay because of the culture, growth, relationships, and development they find along the way.

We're looking for leaders who want to grow for the long term, help develop others, and contribute to a culture built on high standards, teamwork, hospitality, and servant leadership.