Customer Service Manager - Growth & Solutions Leader

Poel Group; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Paid sick/vacation/holidays

Growth opportunities

Friendly team environment

Job summary

Poel Group, a Brooklyn-based apartment building supply company with 30+ years in business, is seeking an experienced Customer Service Manager to oversee customer service operations and ensure orders and customer issues are handled accurately and efficiently.

You will manage incoming orders, coordinate communications by phone and email, resolve billing and delivery questions, and work with store managers and internal departments to fix problems.

Qualifications

• Previous management or supervisory experience.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Detail-oriented with excellent follow-through.
• Ability to multitask and work collaboratively.

Responsibilities

• Manage incoming orders and distribute them to stores.
• Oversee phone and email communication with customers.
• Handle customer complaints, billing, delivery, and order issues.
• Work closely with store managers and internal departments to resolve problems.
• Maintain accurate customer account notes and follow up on open issues.
• Identify root causes and implement effective solutions.
• Ensure a high level of organization, accountability, and customer service.

Skills

Supervisory experience

Customer communication

Organizational skills

Attention to detail

Multitasking

Job description

Poel Group, a Brooklyn-based apartment building supply company with 30+ years in business, is seeking an experienced Customer Service Manager to oversee customer service operations and ensure orders and customer issues are handled accurately and efficiently.

You will manage incoming orders, coordinate communications by phone and email, resolve billing and delivery questions, and work with store managers and internal departments to fix problems.