Chief of Home Care Operations

Poel Group; New York (NY); On-site; USD 175,000 - 220,000; Full time

Job summary

Poel Group is seeking a seasoned VP of Home Care Operations in Brooklyn, NY to lead all office and field operations. The role drives intake, scheduling, staffing, billing, and care coordination while ensuring regulatory compliance and scalable growth.

This is a hands-on executive role demanding strong leadership and cross-functional collaboration. The ideal candidate will transform processes, align departments, and foster a high-performance culture to support expansion and improved outcomes for

Qualifications

• Significant experience in a CHHA or comparable home healthcare organization is required.
• Strong understanding of home healthcare operations, regulatory requirements, and business processes.
• Proven ability to manage multiple departments and large teams.
• Experience overseeing both office personnel and field operations.
• Strong working knowledge of intake, scheduling, staffing, care coordination, billing, and related operational functions.
• Demonstrated ability to lead teams, establish accountability, and improve performance.
• Excellent judgment, problem-solving, and decision-making skills.
• Ability to work independently, prioritize competing demands, and thrive in a fast-paced environment.
• Strong communication, organizational, and leadership skills.
• Track record of improving processes, systems, and operational efficiency.

Responsibilities

• Direct daily operations across all office-based and field functions.
• Oversee department leaders and teams responsible for intake, coordination, scheduling, staffing, billing, and field services.
• Establish clear operating procedures, performance standards, and accountability measures.
• Track key performance indicators, identify gaps, and implement solutions to improve productivity and efficiency.
• Ensure effective communication between departments, field personnel, patients, and leadership.
• Build and develop strong teams, providing direction, coaching, and performance management.
• Identify operational bottlenecks and lead initiatives to improve workflows and overall business performance.
• Partner with ownership and executive leadership on strategic planning, organizational growth, and operational priorities.
• Maintain compliance with applicable healthcare regulations, CHHA requirements, and internal policies.
• Develop scalable systems and processes to support the agency’s continued expansion.
• Take ownership of complex operational challenges and drive them through to resolution.
• Promote a professional, collaborative, and results-oriented work environment.

Skills

CHHA operations

Department leadership

Regulatory compliance

Process improvement

Staffing and scheduling

Billing knowledge

Job description

Poel Group is seeking a seasoned VP of Home Care Operations in Brooklyn, NY to lead all office and field operations. The role drives intake, scheduling, staffing, billing, and care coordination while ensuring regulatory compliance and scalable growth.

This is a hands-on executive role demanding strong leadership and cross-functional collaboration. The ideal candidate will transform processes, align departments, and foster a high-performance culture to support expansion and improved outcomes for