Hands-On Director of Airline Catering Operations

Abby; Houston (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Abby is a family-owned airline catering business in the Houston market seeking a Director of Operations. This role requires you to lead from the front, train on the floor, and jump in during overnight rushes to ensure turnaround times and 100% on-time performance.

You will implement EOS principles, oversee floor operations, travel coordination, and safety compliance, while cultivating a hands-on leadership culture across teams.

Qualifications

• Mandatory airline catering industry experience and know-how.
• Experience applying EOS framework in a leadership role.
• Hands-on leadership with large operational teams in a fast-paced setting.
• Strong budgeting, KPI literacy, and unit economics awareness.

Responsibilities

• Walk the floor daily; supervise night shifts, dish wash, cold rooms, and ramp ops.
• Oversee daily flight/ground logistics and aircraft catering setup for on-time performance.
• Drive process efficiency, reduce waste, and meet contractual service levels.

Skills

Leadership

Operations management

Financial acumen

Problem solving

Tools

Paylocity

MS Excel

Job description

Abby is a family-owned airline catering business in the Houston market seeking a Director of Operations. This role requires you to lead from the front, train on the floor, and jump in during overnight rushes to ensure turnaround times and 100% on-time performance.

You will implement EOS principles, oversee floor operations, travel coordination, and safety compliance, while cultivating a hands-on leadership culture across teams.