In-Flight Catering Operations Lead

Abby's Catering; Houston (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Abby’s Catering, based in Houston, is seeking a Flight Coordinator to manage inflight catering delivery operations, ensuring on-time, high-quality service for our airline clients. The role requires coordinating with internal teams and customers, supervising loading activities, and maintaining safety and hygiene standards.

Ideal candidates have airline catering experience, strong planning and communication skills, and the ability to adapt to a fast-paced, 24/7 environment.

Qualifications

• Professional experience within the airline catering industry
• Qualify for red HAS badge with driver and escort endorsement (pass 10 years federal background check and safety and driver classes)
• CDL class A or B with airbrake endorsement is of advantage
• Ramp safety experience
• Awareness of the operational sequences
• Planning, co-ordination and excellent verbal and written communication skills
• Availability, staying power and self-assertion
• PC use skills for the principle software packages, e.g. MS Office
• Highly result orientated
• High level of self-organization

Responsibilities

• Ensure that the assigned flights are delivered according to the customer requirements in the most efficient and safe way to satisfy the quality standards of the company
• Perform a thorough pre-flight check using the respective customer or internal check list(s)
• Ensure punctual catering provision of each flight
• Ensure correct number of meals for each provisioned flight, keeping overprovisioning ato minimum level
• Assist drivers with flight loading, making sure all stowing positions are correct
• Ensure correct handover to the aircraft crew
• Ensure all goods sold per flight are captured and forwarded to the account manager
• Making sure delivery notes are signed by crew
• Handover signed delivery notes to account manager
• Produce the daily catering delivery report and statistics; distribute accordingly to internal rules
• Produce worksheets, labels, production sheets for the production departments for them having the most updated information at all time
• Follow all incoming operational communication from the customers
• Work up all incoming operational information and communicate to the effected departments with the max. urgency and according to the internal company rules
• Control the conversion of the communicated operational information in form of a follow-up system
• Constantly control within the consigned areas to ensure that the requirements of hygiene, quality and safety standards are fulfilled
• Improve constantly the services to our customers
• Identify problematic areas within the consigned sectors, inform the account manager
• Ensure correct deadhead packing for each single flight as well as overall equipment balance to fulfill customers' demands and to avoid overstocks and negative inventory impact
• Assist on taking physical inventory according to Customer requirements
• Control together with the tray-setting and food-production the timing for the food flow to avoid delays
• Supervise the processing times to avoid delays and lapses
• Create training program for new hires
• Train new hires on company procedures
• Manage daily scheduling for the team assigned to make sure OT is under control
• Comply with daily reports (CCP6) and billing information
• Assist Account Manager with specifications and airlines updates distributions
• Evaluate training progress and document, accordingly, providing HR with respective training sign off sheets
• Handle Bacterial Analysis requests
• Make sure spill kits are always updated

Skills

Airline ops exp

Ramp safety

Team leadership

Logistics planning

Tools

MS Office

Job description

Abby’s Catering, based in Houston, is seeking a Flight Coordinator to manage inflight catering delivery operations, ensuring on-time, high-quality service for our airline clients. The role requires coordinating with internal teams and customers, supervising loading activities, and maintaining safety and hygiene standards.

Ideal candidates have airline catering experience, strong planning and communication skills, and the ability to adapt to a fast-paced, 24/7 environment.