Hands-On Customer Service Leader - Freight Operations

Warren Transport, Inc; Waterloo (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Warren Transport, Inc. in Waterloo, IA seeks a Customer Service Manager to lead a high-performing team and drive customer satisfaction, load growth, and operational success.

This hands-on role develops people, builds client relationships, and resolves problems to keep freight moving. As a manager, you will coach and motivate a team of representatives, partner with Sales and Operations, monitor high-priority loads, and implement action plans to improve service performance while maintaining a

Qualifications

• 1–3 years of customer service leadership experience in the trucking industry.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• A results-driven, solutions-focused mindset.
• Strong organization and time-management skills.
• The ability to thrive in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Drive load volume growth with a strong “book the load” mentality.
• Build and strengthen key customer relationships.
• Partner with Sales and Operations to transition and support new business.
• Solve customer service and load coverage challenges before they become bigger problems.
• Monitor high-priority loads and escalate issues when needed.
• Analyze trends and create action plans to improve service performance.
• Hold the team accountable while creating a positive, motivated culture.

Skills

Customer service leadership

Team coaching

Relationship building

Communication skills

Operations coordination

Problem solving

Job description

Warren Transport, Inc. in Waterloo, IA seeks a Customer Service Manager to lead a high-performing team and drive customer satisfaction, load growth, and operational success.

This hands-on role develops people, builds client relationships, and resolves problems to keep freight moving. As a manager, you will coach and motivate a team of representatives, partner with Sales and Operations, monitor high-priority loads, and implement action plans to improve service performance while maintaining a