Customer Service Supervisor

Warren Transport, Inc; Waterloo (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Warren Transport, Inc. in Waterloo, IA seeks a Customer Service Manager to lead a high-performing team and drive customer satisfaction, load growth, and operational success.

This hands-on role develops people, builds client relationships, and resolves problems to keep freight moving. As a manager, you will coach and motivate a team of representatives, partner with Sales and Operations, monitor high-priority loads, and implement action plans to improve service performance while maintaining a

Qualifications

• 1–3 years of customer service leadership experience in the trucking industry.
• Strong leadership and coaching skills.
• Excellent customer service and communication abilities.
• A results-driven, solutions-focused mindset.
• Strong organization and time-management skills.
• The ability to thrive in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.
• Drive load volume growth with a strong “book the load” mentality.
• Build and strengthen key customer relationships.
• Partner with Sales and Operations to transition and support new business.
• Solve customer service and load coverage challenges before they become bigger problems.
• Monitor high-priority loads and escalate issues when needed.
• Analyze trends and create action plans to improve service performance.
• Hold the team accountable while creating a positive, motivated culture.

Skills

Customer service leadership

Team coaching

Relationship building

Communication skills

Operations coordination

Problem solving

Job description

Ready to lead, solve problems, and make an impact?

Warren Transport is looking for a Customer Service Manager to lead a high-performing team and help drive customer satisfaction, load growth, and operational success.

This isn't a role for someone who wants to sit on the sidelines. We're looking for a hands-on leader who can develop people, build strong customer relationships, solve problems quickly, and keep freight moving.

What You'll Do

• Lead, coach, and develop a team of Customer Service Representatives
• Drive load volume growth with a strong “book the load” mentality
• Build and strengthen key customer relationships
• Partner with Sales and Operations to transition and support new business
• Solve customer service and load coverage challenges before they become bigger problems
• Monitor high-priority loads and **escalate** issues when needed
• Analyze trends and create action plans to improve service performance
• Hold the team accountable while creating a positive, motivated culture

What You Bring

• 1–3 years of customer service leadership experience in the trucking industry
• Strong leadership and coaching skills
• Excellent customer service and communication abilities
• A results-driven, solutions-focused mindset
• Strong organization and time-management skills
• The ability to thrive in a fast-paced environment

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Constantly in a stationary sitting position and occasionally will move around.
• Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
• Constantly conversing with internal and external customers in person or via a phone system.

The essential functions of the role depend on providing in-person oversight, coaching, and real-time collaboration with fellow management and operations staff. Remote work would remove the employee from being able to provide direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position provides. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.