Growth-Driven Customer Service Manager (Logistics)

Warren Transport Inc.; Waterloo (IA); On-site; USD 55,000 - 85,000; Full time

Job summary

Warren Transport Inc. in Waterloo, Iowa is seeking a Customer Service Manager responsible for leading the customer service department. This role aims to ensure exceptional customer service and grow load count while mentoring the CSR team.

The ideal candidate will have a four-year degree and 1-3 years in customer service management, preferably in trucking. Success in this role requires strong customer service and sales skills, along with collaboration across teams.

Qualifications

• Experience supervising a customer service department in the trucking industry.
• Must demonstrate commitment to corporate values and staff success.
• Ability to develop CSR teams for customer satisfaction.

Responsibilities

• Oversee customer service department and lead team for growth.
• Manage and improve customer satisfaction and relationships.
• Mentor customer service representatives to excel in performance.

Skills

Customer service skills

Sales and negotiation skills

Time management

Microsoft Office proficiency

Strong work ethic

Excellent verbal communication

Education

Four year college degree

1-3 years of experience in the trucking industry

Job description

Warren Transport Inc. in Waterloo, Iowa is seeking a Customer Service Manager responsible for leading the customer service department. This role aims to ensure exceptional customer service and grow load count while mentoring the CSR team.

The ideal candidate will have a four-year degree and 1-3 years in customer service management, preferably in trucking. Success in this role requires strong customer service and sales skills, along with collaboration across teams.