Hands-On Customer Service & Equipment Technician

U-Haul; Bloomington (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products

Gym Reimbursement Program

Job summary

U-Haul in Bloomington, IL is seeking a Customer Service Representative who will be the face of our exceptional service. You will assist customers, inspect and maintain equipment, and use U-Haul’s smartphone-based tools to dispatch rentals and manage inventory.

You’ll join a supportive team and participate in ongoing U-Haul education through U-Haul University. The role requires a valid driver’s license, a high school diploma or equivalent, and a commitment to safety and customer care.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Interpersonal skills

Education

High school diploma or equivalent

Job description

U-Haul in Bloomington, IL is seeking a Customer Service Representative who will be the face of our exceptional service. You will assist customers, inspect and maintain equipment, and use U-Haul’s smartphone-based tools to dispatch rentals and manage inventory.

You’ll join a supportive team and participate in ongoing U-Haul education through U-Haul University. The role requires a valid driver’s license, a high school diploma or equivalent, and a commitment to safety and customer care.