Customer Service & Equipment Specialist

U-Haul; Hattiesburg (MS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Health insurance & Prescription plans

Job summary

U-Haul is seeking a Customer Service Representative to be the face of the company’s exceptional service, assisting customers and supporting a friendly team. You will inspect and maintain equipment, dispatch and return rentals using U-Haul’s smartphone technology, and participate in on-the-job education.

The role offers on-the-job education and a fast-paced environment with opportunities for advancement. This position emphasizes customer care and teamwork, with paid bonuses and incentives as

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of the company’s exceptional service, assisting customers and supporting a friendly team. You will inspect and maintain equipment, dispatch and return rentals using U-Haul’s smartphone technology, and participate in on-the-job education.

The role offers on-the-job education and a fast-paced environment with opportunities for advancement. This position emphasizes customer care and teamwork, with paid bonuses and incentives as