Hands-On Customer Service & Equipment Specialist

U-Haul; Olympia (WA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance & Prescription plans,

Paid holidays, vacation, and sick days

Life insurance

Dental & Vision Plans

401(k) Savings Plan

Job summary

U-Haul in Olympia, WA is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and product knowledge. You will use U-Haul technology to dispatch and return equipment and contribute to a supportive team environment at the store.

The role includes on-the-job education, opportunities for certification, and a fast-paced customer service setting focused on helping customers during their journeys.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in Olympia, WA is seeking a Customer Service Representative to be the face of our service and assist customers with rentals, equipment inspection, and product knowledge. You will use U-Haul technology to dispatch and return equipment and contribute to a supportive team environment at the store.

The role includes on-the-job education, opportunities for certification, and a fast-paced customer service setting focused on helping customers during their journeys.