Hands-On Corporate IT Administrator — DC Metro

RIVA Solutions, Inc.; Reston (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

RIVA Solutions, Inc. seeks a proactive Corporate IT Administrator to support day-to-day technology needs of employees and the corporate environment.

Reporting to the Director of Corporate Operations, this role will administer systems, support users, manage devices and access, maintain documentation, and help ensure a secure and reliable technology environment. This hands-on role balances employee support with administrative responsibilities and IT projects, including automation and process

Qualifications

• 1-3 years of hands-on Corporate IT, IT support, systems administration, or similar experience.
• Hands-on experience supporting Microsoft 365 environments, including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, and OneDrive.
• Experience supporting and configuring Windows endpoints.
• Experience with Microsoft Intune or another endpoint management platform.
• Experience provisioning and deprovisioning users, managing permissions, assigning licenses, and supporting identity and access management.
• Experience troubleshooting common hardware, software, endpoint, access, and connectivity issues.
• Experience working with an IT help desk or ticket management platform.
• Ability to document technical processes, procedures, configurations, and troubleshooting instructions.
• Strong customer-service mindset with the ability to communicate technical concepts clearly to non-technical employees.

Responsibilities

• End-User & Help Desk Support: Provide responsive day-to-day technical support to employees, troubleshooting hardware, software, Microsoft 365, access, connectivity, and endpoint issues.
• Endpoint & Equipment Management: Support lifecycle of laptops and equipment, including deployment, inventory, replacement, returns, and secure retirement.
• User & Access Administration: Onboarding/offboarding and role changes by provisioning/deprovisioning across Microsoft 365, Entra ID, Slack, and other systems.
• Microsoft 365 & Collaboration Tools: Administer and support Microsoft 365, Teams, SharePoint Online, OneDrive, Exchange Online, Slack, and related tools.
• Security & Compliance Support: Follow IT security policies; assist with endpoint security, access reviews, vulnerability remediation, and audits.
• IT Projects & Process Improvement: Assist with technology implementations, upgrades, migrations, testing, documentation, and automation opportunities.
• Documentation & Employee Support: Maintain IT docs, knowledge base, procedures, inventory records, and troubleshooting resources.
• Cross-Functional Support: Partner with People & Culture, Corporate Operations, Finance, Contracts, and other teams.

Skills

End-user support

Microsoft 365

Entra ID / Azure AD

Intune

Security & compliance

Documentation

Automation interest

Team collaboration

Education

null

Tools

Slack

Power Automate

PowerShell

SharePoint Online

Microsoft Teams

OneDrive

Job description

RIVA Solutions, Inc. seeks a proactive Corporate IT Administrator to support day-to-day technology needs of employees and the corporate environment.

Reporting to the Director of Corporate Operations, this role will administer systems, support users, manage devices and access, maintain documentation, and help ensure a secure and reliable technology environment. This hands-on role balances employee support with administrative responsibilities and IT projects, including automation and process