Federal IT Service Desk Program Manager

RIVA Solutions, Inc.; Washington (District of Columbia); On-site; USD 120,000 - 150,000; Full time

Job summary

RIVA Solutions, Inc. in Washington, DC seeks an experienced Program Manager to lead a federal IT service desk and enterprise support program under a DOC CATTS task order.

This full‑time role requires managing contract requirements, performance measures, deliverables, timelines, and customer expectations. The ideal candidate has expert-level IT program leadership, strong federal engagement skills, and proven ability to develop artifacts, schedules, risk logs, communications plans, and leadership

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.
• PMP certification is required.
• Expert-level experience leading teams in an IT environment.
• Demonstrated experience managing federal or enterprise IT service delivery programs, service desk operations, infrastructure support, or comparable technical environments.
• Experience creating and maintaining project artifacts and reporting.

Responsibilities

• Monitor, manage, and oversee all services under the task order.
• Lead cross-functional teams supporting IT service desk, infrastructure, operations, and enterprise support.
• Maintain accountability for program execution and customer satisfaction.
• Ensure ongoing communication with stakeholders and provide detailed status updates.

Skills

Program management

PMP certification

Federal contracting

Stakeholder communication

Education

Bachelor's Degree

Tools

Microsoft Project

Job description

RIVA Solutions, Inc. in Washington, DC seeks an experienced Program Manager to lead a federal IT service desk and enterprise support program under a DOC CATTS task order.

This full‑time role requires managing contract requirements, performance measures, deliverables, timelines, and customer expectations. The ideal candidate has expert-level IT program leadership, strong federal engagement skills, and proven ability to develop artifacts, schedules, risk logs, communications plans, and leadership